| Job Title: | Call Centre Team Leader |
|---|---|
| Date: | 13 June 2025 |
| Location: | Johannesburg, South Africa |
| Salary: | [To be disclosed] |
| Company: | Vodacom |
Call Centre Team Leader Job at Vodacom – Lead & Grow in 2025
Are you ready to take the next step in your leadership journey within a globally recognized telecom brand? Vodacom is hiring a Call Centre Team Leader to drive customer satisfaction, lead high-performing teams, and ensure seamless service delivery. If you’re passionate about guiding people, hitting targets, and making a difference in customer experience, this opportunity could be the perfect fit. With the support of Vodacom’s legacy and innovation, this role offers meaningful impact and professional growth for driven team leaders.
About the Role
As a Call Centre Team Leader, you’ll be managing a team of customer resolution experts at Vodacom’s Johannesburg centre. Your mission? To motivate, guide, and coach your team while ensuring high levels of service and customer satisfaction. You’ll monitor call queues, track agent performance, identify system issues, and collaborate with other departments to deliver on Vodacom’s promise. Whether it’s solving customer problems, improving operational processes, or pushing sales through service, your leadership will play a key role in team success.
Who Should Apply
This role is designed for energetic professionals with a background in customer service or call centres who are ready to lead. If you have a strong customer-first mindset, enjoy helping others grow, and thrive under pressure, you’re a strong candidate. Ideal applicants are proactive problem-solvers with experience in managing performance, coaching staff, and hitting KPIs. If you have worked in the telecoms industry—or better yet, with Vodacom—this is your chance to step into a career-defining leadership role.
Skills & Requirements
To be successful as a Call Centre Team Leader at Vodacom, you’ll need:
- Matric certificate (required)
- Post-Matric qualification (NQF level 5+) is a strong advantage
- Minimum 1 year of team leadership experience
- At least 2 years of call centre or customer-facing experience
- Proven experience with coaching, performance tracking, and KPI management
- Sales experience within a customer service environment
- Strong verbal and written communication abilities
- Advanced Excel skills for reporting and analytics
- Good understanding of call centre systems and Vodacom services
- Strong problem-solving and decision-making abilities
- Experience managing employee performance and conflict
Benefits
Working at Vodacom means being part of one of Africa’s leading telecom brands, known for its innovation, customer focus, and inclusive culture. In this role, you’ll benefit from:
- A dynamic and fast-paced work environment that encourages growth and leadership
- Opportunities for career development within Vodacom and its partner organizations
- Recognition and rewards tied to performance and team success
- A chance to work cross-functionally with various departments, boosting your experience and network
- A diverse and inclusive culture that values every team member
- Commitment to employment equity and accessibility for all
How to Apply
Interested in becoming a Call Centre Team Leader at Vodacom? Here’s how to apply:
- Update your resume to highlight relevant team leadership and call centre experience
- Include a compelling cover letter explaining your fit for the role
- Submit your application via Vodacom’s official recruitment platform: Apply Now
- Ensure your contact details are correct and check your email regularly for follow-up
Applications close on 13 June 2025, so don’t delay!
Closing Thoughts
If you’re driven to lead, passionate about people, and excited to grow with a telecom giant like Vodacom, this is your moment. The Call Centre Team Leader role is more than just a job—it’s your chance to guide a team, improve customer experience, and help shape the future of service delivery in South Africa. Ready to step up? Click Apply Now and get started on your next big move today.
