First National Bank Call Centre Agent‑3 Opportunity in 2025
| Job Title: | Call Centre Agent‑3 |
|---|---|
| Date: | 14 October 2025 |
| Location: | Johannesburg |
| Salary: | Not Specified |
| Company: | First National Bank |
Introduction
First National Bank is calling all customer service lovers to join its team as a Call Centre Agent‑3. Located in Johannesburg, this full‑time role in the Short Term Insurance unit is an excellent entry point into the insurance world. If you’re someone who enjoys problem solving, helping clients, and learning complex products, this opportunity can open doors. In a competitive jobs market, working with a trusted brand like First National Bank also adds weight to your resume and helps you grow. This job gives you a chance to balance service excellence with metrics, and to build industry knowledge that many job seekers crave.
About the Role
As a FNB Call Centre Agent‑3, your main task is to provide customer service either by phone or through written media. You’ll ensure client queries are handled timeously and resolved to satisfaction. You’ll interact with an existing client base, providing accurate product information in line with standards and protocols. Beyond just answering queries, you’ll be expected to drive growth, manage costs, and work within budget frameworks.
You will also become the product expert in personal lines such as motor vehicle, home contents, and portable possessions insurance. You’ll keep up with pricing, application processes, timelines, and service levels so you can meet targets. All client interaction must be professionally recorded in the approved business system, feedback logged, investigation deadlines met, and reports generated on call centre performance. Governance, compliance, and audit adherence are part of everyday work.
Who Should Apply
This role is ideal if you have at least two years’ experience in personal lines insurance (motor, home contents, or portable possessions). Note: medical insurance and life cover experience do not count toward that two years requirement. If you’re comfortable communicating by phone and email, can maintain professionalism under pressure, and enjoy serving clients, you’ll fit in well.
Adaptability, curiosity, resilience, and strong time management are key traits. You’ll juggle case investigations, administrative tasks, reporting, and client satisfaction. If you like collaborating with others, digging into data to improve service, and learning on the job, this is a strong match. Even if you don’t check every box, showing a growth mindset can set you apart.
Skills & Requirements
- Education: Grade 12 (Matric) minimum requirement.
- Experience: Minimum 2 years in personal lines insurance exposure (motor vehicle, home contents, portable possessions).
- Regulatory Qualifications: RE and FAIS qualification are advantageous.
- Communication Skills: Excellent telephone etiquette and written email clarity.
- Administration Ability: Planning, reporting, updating systems, hitting deadlines, and accurate record keeping.
- Personal Traits: Adaptable, curious, detail‑oriented, problem solving, customer service focus.
- Governance & Compliance: Strong understanding of regulatory, audit, and legislative requirements in insurance operations.
Benefits
Even though First National Bank does not publicly disclose the salary for this role, the benefits are compelling. You’ll gain experience in the short term insurance sector, which is valuable for future roles. Being part of a big, reputable institution helps your profile stand out. You’ll work in a dynamic environment where innovation and customer focus matter. Over time, performing strongly in this role can lead to promotions or lateral moves in the insurance or finance space.
Another key benefit is stability. Full‑time employment with defined responsibilities means structure in your daily life. You’ll also build a professional network within FNB, learn internal systems, and develop a strong foundation in client service, compliance, and sales support. For many job seekers, this role strikes a balance between challenge and learning.
How to Apply
To apply, prepare a well‑crafted CV that highlights your personal lines insurance experience, especially with motor, home contents, or portable possessions. If you hold RE or FAIS qualifications, include those. Emphasize your customer service successes, how quickly you resolve queries, and any metrics or feedback you have from previous roles.
Then locate the job posting using requisition ID R41108 on FNB’s career portal or the site where it was advertised. Submit your application before the closing date, 14 October 2025. Be sure to attach all relevant documents, such as certificates, references, and performance records if available. You may also visit FNB’s careers page to track the job status. For more on crafting a strong insurance job application, you might consult professional guidance at insurance careers resource.
Closing Thoughts
The First National Bank Call Centre Agent‑3 role is more than a basic call centre job — it’s a stepping stone into the insurance field, providing you with skills and credibility. If you meet the experience and skills criteria and want to work somewhere your efforts matter, this is your chance. Don’t wait until the deadline passes — put your best work into the application and show why you’re the perfect fit for this opportunity. For tips on interviews and resume polish, see job seeker advice hub.
