AVBOB Senior Client Services Job in Nelspruit 2025
| Job Title: | Senior Clerk: Client Services |
|---|---|
| Date: | 2025/10/06 |
| Location: | Nelspruit / Mbombela, Mpumalanga |
| Salary: | Market Related |
| Company: | AVBOB |
| Reference Number: | 763SNCL39 |
Exciting Client Services Role at AVBOB Nelspruit
Are you passionate about helping people and delivering excellent customer service? AVBOB is offering a full-time opportunity for a Senior Clerk in Client Services at their Nelspruit (Mbombela) branch. This is a golden chance to grow your administrative and customer service skills with one of South Africa’s most trusted brands in the funeral insurance sector. With over 100 years in the industry, AVBOB is known for its customer-centric values, employee development, and long-term stability. If you’re based in or around Nelspruit and looking for a meaningful career move, keep reading.
What the Job Involves
This is a skilled-level, permanent position for someone who enjoys engaging with clients face-to-face while handling a variety of office-based tasks. As a Senior Clerk, your main responsibility will be to ensure that client needs are met effectively and efficiently. From general reception duties to cash handling and fraud complaint resolution, this job offers diverse, hands-on experience in the heart of AVBOB’s service operations.
Your duties will include:
- Reception and client engagement – greet walk-in clients and guide them appropriately
- Handling enquiries – assist with queries in line with AVBOB’s client services policy
- Policy services – administer claims and manage premium-related tasks
- Cash handling – manage premium payments, refunds, and prepare cash for banking
- Reporting – prepare monthly and weekly statistics reports
- New business referrals – guide potential clients to the correct departments
- Complaint and fraud resolution – handle client concerns professionally
Who Should Apply?
If you’re client-focused, detail-oriented, and committed to delivering high-quality service, this position was made for you. AVBOB is looking for someone who not only has the technical background but also the interpersonal skills to build strong client relationships.
This role suits candidates who:
- Have 2–3 years of experience in a client service or administrative role
- Are familiar with life assurance or funeral policy administration
- Can communicate clearly and effectively in both English and local languages
- Can manage pressure while staying polite and professional
- Are passionate about helping people during sensitive and emotional times
Skills & Requirements
To qualify for this position, candidates must meet the following requirements:
- Grade 12 (Matric)
- FAIS Category B Accredited – 140 Long-Term Insurance Credits
- RE 5 Certificate
- Full FAIS qualification (depending on entry date into the industry)
- Clear ITC and criminal record
- Experience with AVBOB production systems – an advantage
- Strong administrative and reporting skills
- Working knowledge of the Financial Services Board (FSB) regulations
Not sure if your qualifications are up to date? Visit the FSCA website to check your FAIS accreditation and RE status.
Perks of Working with AVBOB
AVBOB doesn’t just offer a job — it offers a career path filled with growth and opportunity. Here’s why AVBOB stands out:
- Stable, permanent employment in a respected national company
- Market-related salary with potential for growth based on performance
- Continuous employee development and on-the-job training
- Supportive team culture with recognition for your hard work
- Commitment to transformation – this is an EE position
You can read real employee experiences on Indeed South Africa or compare benefits on Job In SA to get a better sense of what it’s like to work at AVBOB.
How to Apply
Applying is quick and simple. Make sure you have an updated CV, certified copies of your qualifications, and your FAIS compliance documentation ready. Then, submit your application via the AVBOB Careers Portal using the reference number 763SNCL39.
Need help polishing your CV before applying? Check out our tips on writing the perfect CV for admin jobs.
Final Thoughts
This is your opportunity to step into a stable, fulfilling role where your work really matters. AVBOB is not just a trusted insurer — it’s a company that values people, both its clients and its staff. If you’re in Nelspruit or surrounding areas and you meet the requirements, don’t miss this chance to join an organization with a real purpose.
Apply now and start building your future with AVBOB — a company that puts service, care, and community first.
Apply Now
