Digicom Technology Solutions Seeks Senior IT Support Engineer – Remote Role 2025
| Job Title: | Senior IT Support Engineer for MSP |
|---|---|
| Date: | [Closing Date — two weeks from posting] |
| Location: | Remote (Johannesburg, South Africa) |
| Salary: | R20,000 – R40,000 / month (depending on experience) |
| Company: | Digicom Technology Solutions |
Digicom Technology Solutions Seeks Senior IT Support Engineer (Remote)
Are you an experienced IT professional looking to work in a remote, high-impact role? Digicom Technology Solutions is hiring a Senior IT Support Engineer for its MSP operations. If you thrive in managed service provider services, have deep technical skills, and love helping clients solve complex issues—you’ll want to keep reading.
About the Role
As a Senior IT Support Engineer, you’ll support Digicom Technology Solutions’ USA‑based clients from your home office in South Africa. Digicom is an IT managed services company that designs, maintains, and manages computer networks and systems for organizations throughout the USA. You will be part of a company that emphasizes high quality service, client focus, and a supportive internal culture.
Your day‑to‑day will include handling advanced escalated support issues, mentoring the support team, diagnosing software, hardware, and network problems, and ensuring consistent success in delivering managed service provider services. You’ll act as a technical lead, following documented processes and helping to improve them, while maintaining deep knowledge of each client’s environment.
Who Should Apply
We’re looking for someone who not only meets technical criteria but also wants to grow with a company that values respect, creativity, and learning. You should:
- Have strong communication and customer service skills—able to talk clients through difficult issues with clarity and patience.
- Enjoy mentoring and helping others grow your team’s capability.
- Be self-motivated and able to work with minimal supervision, especially under remote conditions.
- Have a quiet, dedicated workspace with reliable internet and power (a UPS is required if local supply is unstable).
- Have long-term interest in a technology/IT career—this is not a short‑term contract gig.
Skills & Requirements
To succeed, you should meet at least 80% of these essential requirements. Your skills will be tested during the application process:
- At least 6 years of experience in customer-facing or technical IT roles.
- Strong understanding of TCP/IP, networking fundamentals, DNS, routing, etc.
- Broad experience with Windows Server, Hyper-V, Active Directory, Exchange, RDS, and Windows desktop environments (Office 2013‑2019).
- Relevant certifications such as Microsoft MCP/MCSA/MCSE, Cisco CCNA, Citrix, ConnectWise, LabTech, etc.
- Excellent attention to detail, time management, organizational skills, and accuracy.
- Typing speed of at least 50 wpm; strong written and verbal English communication.
- Reliable home work environment: secure, quiet, with minimal interruptions and good network connectivity (≥ 20 Mbps download).
- Willingness to work USA business hours (Monday to Friday).
- Ability to pass background checks.
Bonus qualifications (not required but helpful): experience in an MSP environment, familiarity with vendor/partner tools like Veeam, Eset, ConnectWise Automate, Cisco Umbrella, WatchGuard, Ubiquiti, and exposure to medical/dental practice software suites.
Benefits
Digicom Technology Solutions offers more than just a paycheck. Here’s what you get:
- A competitive salary range (R20,000 to R40,000 or more depending on experience).
- 30 days of paid time off annually—enough time to recharge.
- Quarterly performance bonuses based on results and client feedback.
- A medical allowance of R2,000/month (usable for insurance, dental care, or self-care costs).
- Gym membership reimbursement (up to R1,000/month).
- Health food reimbursement (up to R2,000/month) for purchases of whole fruits, vegetables, nuts, beans, etc.
- Growth opportunities: you’ll join a culture focused on respect, creativity, equity, and development.
How to Apply
If this role resonates with you, here’s how to take the next step:
- Prepare your CV or résumé, highlighting your IT skills, certifications, and relevant experience.
- Write a short cover letter explaining how your background aligns with managed service provider services and supporting remote clients.
- Submit your application via the company’s application portal (link: Digicom Technology Solutions).
- During the screening, be ready for a technical test covering networking, Windows Server, Active Directory, and scenario-based troubleshooting.
- If selected, you’ll be scheduled for interview(s) with the technical lead and senior management.
Please apply within two weeks of the posting. The company expects to make a hiring decision between 2 and 4 weeks after posting, provided it does not need to extend the window.
Closing Thoughts
If you’re a seasoned IT professional who enjoys solving complex problems, mentoring others, and operating in the realm of managed it services, this role is an excellent match. At Digicom Technology Solutions, you’ll join a supportive culture, work on meaningful client environments, and be rewarded for your contribution. Don’t hesitate—submit your application now and take your IT career to the next level.
