Help Desk Administrator Job at Servest – Apply Now for a Top Role in Customer Service
| Job Title: | Help Desk Administrator |
|---|---|
| Date: | Closing Date: 2025/10/08 |
| Location: | Johannesburg, Gauteng, South Africa |
| Salary: | Market-related (not disclosed) |
| Company: | Servest |
| Department: | Operations – Cleaning Business Unit |
| Job Type: | Permanent |
Introduction
If you’re passionate about customer support and thrive in fast-paced environments, then this Help Desk Administrator role at Servest is a career opportunity worth your attention. As a leader in Integrated Facilities Management, Servest is renowned for its innovation and people-first culture. This permanent role is based at their Johannesburg Head Office and offers the chance to work in a high-impact team while building your skills in service desk management. With a supportive environment, cutting-edge help desk systems, and a national presence, joining Servest is more than just a job—it’s a career move with real potential.
About the Role
As a Help Desk Administrator, you’ll be the front line of client support within Servest’s Cleaning Business Unit. You’ll be responsible for ensuring a smooth flow of communication between clients, suppliers, and internal teams. This includes managing phone and email service requests, escalating issues when necessary, and ensuring resolution times fall within the agreed service level agreements (SLAs). You’ll also handle administrative duties like logging tickets, processing purchase orders, and receipting invoices. With your finger on the pulse of every query, this role is essential in delivering world-class customer service desk experiences.
Who Should Apply
This opportunity is perfect for someone who enjoys solving problems, communicating clearly, and staying organised. If you’ve worked in customer service call centres, hospitality, or IT service help desks, you’ll find this role familiar but full of new challenges. Servest is looking for professionals who bring both empathy and efficiency to client interactions. Whether you’re looking to grow in facilities support or shift into a more administrative help desk position, this role offers a solid foundation for long-term growth in a reputable company.
Skills & Requirements
To succeed as a Help Desk Administrator at Servest, you need the following qualifications and attributes:
- Grade 12/Matric certificate is a must.
- Strong customer service skills with 2–3 years’ experience in client-facing roles.
- Solid knowledge of MS Office Suite (Word, Excel, Outlook).
- Previous exposure to service desk environments or help desk applications is an advantage.
- Excellent verbal and written communication in English (other languages are a plus).
- Ability to log, monitor, and follow up on requests in a high-volume environment.
- Exceptional attention to detail and time management.
- Emotionally resilient with a client-first attitude.
- Capable of working independently with minimal supervision.
Benefits
At Servest, employees are more than just staff—they’re valued team members. As part of the Cleaning Business Unit, you’ll enjoy the benefits of being with a company known for operational excellence and people development. The team offers structured support, recognition for top performance, and access to internal training tools. You’ll work in a fast-paced environment that values initiative and professionalism. Beyond the immediate job, you’ll build experience that strengthens your future in facilities management, IT service desk jobs, or any role requiring advanced client service skills.
How to Apply
Ready to take the next step? If you meet the requirements and are excited about joining a high-performing service desk team, don’t wait. Submit your application through the official Servest website at servest. Be sure to include an updated CV and a short motivation letter detailing your relevant experience. The closing date is 8 October 2025, so apply early to avoid missing out on this fantastic opportunity. Only shortlisted candidates will be contacted.
Closing Thoughts
Jobs like this don’t come around often. With a strong focus on growth, customer service, and career development, Servest provides an environment where motivated individuals thrive. If you’ve been searching for help desk jobs in South Africa that align with your values and career goals, this is your sign to apply. Don’t miss your chance to join a company that invests in its people and leads the way in integrated facilities management. Apply today and take your career to the next level with Servest.
