Join Nedbank as a Call Agent in Durban – Start Your Career Strong
| Job Title: | Call Agent |
|---|---|
| Date: | Closing Date: 26 September 2025 |
| Location: | Durban, South Africa |
| Company: | Nedbank |
| Reference: | 142116 |
| Job Type: | Full-Time |
| Industry: | Financial Services / Call Centre |
Introduction
If you’re looking to start or grow your career in the financial sector, Nedbank has an exciting opportunity waiting for you. The Call Agent position in Durban is ideal for passionate individuals who want to deliver excellent customer service, build client relationships, and gain hands-on experience in the banking world. With a solid brand like Nedbank behind you, this job is more than a title — it’s a step toward professional growth. Whether you’re looking to get a job in a reputable company or switch from general call centre work to something more focused, this role offers purpose, structure, and clear career direction.
About the Role
This Call Agent role is based at Nedbank Park Square in Durban. As a key part of the Call Centre: Sales and Service team, your daily mission is to provide professional and efficient telephone support to Nedbank clients. From answering queries to promoting products and escalating complex issues, you’ll be a trusted point of contact for customers — playing a crucial role in maintaining Nedbank’s reputation for top-tier client service.
Your responsibilities will include meeting service level targets, generating leads, logging all client calls accurately, and following up with management and back-office teams when needed. Most importantly, you’ll represent the Nedbank values of integrity, accountability, respect, and innovation in every client interaction.
Who Should Apply
This opportunity is perfect for individuals who enjoy speaking with people and solving problems. If you already have experience working in a contact centre — particularly with a cellphone service provider — then you’re already ahead of the curve. You’ll thrive in this role if you’re motivated, adaptable, and able to stay calm and professional under pressure. It’s also great for job seekers who are interested in roles that allow them to build customer loyalty and contribute to meaningful work through corporate social responsibility jobs.
Skills & Requirements
- Minimum 2 years of contact centre experience (mandatory)
- Experience with a cellphone service provider is required
- Matric / Grade 12 (essential qualification)
- RE 5, FAIS Certification, or a Banking Certificate (advantageous)
- Certificate in Call Centre (preferred)
You should also be comfortable using call centre software and familiar with administrative procedures, risk standards, and compliance regulations. Strong communication skills, a quality-oriented mindset, and time management are key traits that will help you succeed in this position.
Benefits
Working at Nedbank comes with more than just a monthly salary — it’s a career investment. You’ll benefit from a company culture that values learning, diversity, and ethical leadership. With ongoing training, opportunities for promotion, and involvement in team initiatives like staff surveys and social responsibility efforts, Nedbank ensures that employees grow both personally and professionally.
You’ll also gain access to one of South Africa’s leading banking institutions, building a solid foundation in customer relations, financial knowledge, and digital systems — all valuable in today’s fast-paced work environment.
How to Apply
If this Call Agent job sounds like the right fit for you, don’t delay. Applications close on 26 September 2025. To apply, visit the official Nedbank careers page or check the listing using the reference number 142116. Make sure your CV is up to date, highlights your relevant experience, and includes contactable references.
Only shortlisted candidates will be contacted, so be sure to tailor your application to show how your background aligns with the job requirements.
Closing Thoughts
Whether you’re actively looking for a job or just exploring new opportunities, the Nedbank Call Agent role in Durban is worth considering. With its clear growth path, strong brand backing, and commitment to transformation and innovation, it’s a fantastic chance to build a long-term career in the financial sector. Don’t miss out — if you meet the requirements and are ready to deliver service with excellence, take the first step today.
