IT Technician Job at Dante Personnel – Midrand Opportunity
| Job Title: | IT Technician / Customer Experience Consultant |
|---|---|
| Date: | Posted 2025-09-19 | Closes 2025-10-19 |
| Location: | Midrand, Gauteng, South Africa |
| Salary: | R18,000 – R24,000 (Monthly Cost To Company) |
| Company: | Dante Personnel (IT Services Client) |
| Reference: | CEN000308 |
| Employment Type: | Permanent, Full-time |
Introduction
Are you an experienced IT Technician looking for a stable and rewarding opportunity in Midrand? Dante Personnel is recruiting for two Customer Experience Consultants for a well-established IT services company. This role is more than just tech support—it’s about delivering excellent customer service and solving real connectivity issues in real time. With a competitive salary and the chance to work with top-tier tech like Cisco, MikroTik, and Yealink, this role is a strong step forward in your IT career.
About the Role
This full-time, permanent position is based at the client’s Midrand office. As a Customer Experience Consultant, you’ll act as the first line of support for clients needing help with their IT infrastructure. Whether it’s resolving cloud service issues, voice-related errors, or handling service tickets, your day will be filled with varied, impactful tasks. Your primary tools will include CRM platforms and ticketing systems, as you communicate both over calls and digital channels to troubleshoot and resolve customer issues efficiently.
Who Should Apply
This position is ideal for someone who enjoys working in fast-paced environments, thrives on problem-solving, and has a passion for helping people with technical issues. If you’ve worked in IT support, helpdesk roles, or as a network technician, this could be a perfect match. Candidates with a CCNA, MikroTik certification, or JNCIA will have a distinct advantage. This role also suits those interested in gaining further hands-on experience in information technology infrastructure and service management systems.
Skills & Requirements
To be considered, applicants must meet the following minimum requirements:
- Matric (Grade 12 certificate) is required
- Minimum of 2 years in a similar IT technician or helpdesk role (non-negotiable)
- Experience with CRM tools and ticketing systems
- Hands-on knowledge of networking hardware: Cisco, MikroTik, Yealink
- Proven ability to troubleshoot connectivity, security, voice, and cloud services
- Certifications like CCNA, JNCIA, or MikroTik Certified Network Associate are highly beneficial
- Must live in or around Midrand
- Role is 100% office-based
Benefits
The offered salary ranges between R18,000 and R24,000 monthly, on a Cost to Company (CTC) basis. Beyond financial compensation, this role offers the chance to work in a highly technical and supportive environment where continuous learning is encouraged. You’ll gain exposure to real-time networking challenges and support systems, helping you grow your skills in management information systems, cybersecurity technology, and infrastructure tools. With Dante Personnel, you’re backed by one of the leading ICT recruitment firms in South Africa, offering stable, long-term opportunities in the information and communications technology sector.
How to Apply
To apply, visit the official Dante Personnel website or connect directly with the recruiter, Carmen Bosch, from the Centurion branch. Ensure your CV highlights your technical skills, certifications, and past experience in helpdesk roles. Use the reference number CEN000308 in your email subject or application form. Applicants should act fast, as only shortlisted candidates will be contacted within 5 working days. If you don’t hear back, consider your application unsuccessful—but don’t give up; more roles are posted regularly.
Closing Thoughts
If you’re ready to move into a tech-forward company that values customer support as much as technical ability, this is your chance. With Dante Personnel, you’re not just applying for a job—you’re stepping into a space that appreciates your IT talents. Whether you’re aiming to deepen your expertise in information technology infrastructure or explore more within cybersecurity or CRM systems, this position offers a solid stepping stone. Don’t wait—apply today and take your IT career to the next level.
