Contact Centre Consultant at eThekwini – Great Career Opportunity
| Job Title: | Contact Centre Consultant |
|---|---|
| Date: | 2025/10/03 |
| Location: | Durban, KwaZulu-Natal, South Africa |
| Salary: | R232,438.20 – R301,728.48 per annum |
| Company: | eThekwini Municipality (Water and Sanitation) |
| Job Type: | Permanent (Shift Environment) |
| Reference Number: | ETH250912-4 |
Introduction
If you’re looking for a stable job in customer service with room for growth, the Contact Centre Consultant role at eThekwini Municipality might be just the opportunity you’ve been waiting for. Based in Durban, this permanent position allows you to join a dynamic team within the Water and Sanitation department — where your work directly improves lives. With a competitive salary, strong benefits, and the chance to work in a reputable municipality, this role is ideal for professionals passionate about problem-solving, public service, and effective communication. Read on to learn why this could be your next great career move.
About the Role
As a Contact Centre Consultant, you will serve as the first point of contact for eThekwini residents. Your main duty will be to provide helpful, timely support over the phone related to water services, account billing, engineering faults, and municipal infrastructure such as storm-water drains, roads, and traffic. You’ll liaise directly with engineering teams, capture service requests, prioritize emergencies, and ensure accurate customer updates. The role also includes account adjustments, reconnection approvals, and tracking payments from third-party agencies. It’s a hands-on customer services consultant job that mixes communication, administration, and field coordination.
Who Should Apply
This role is perfect for candidates who are passionate about public service and enjoy speaking with people. If you’re someone who pays attention to detail, communicates clearly, and thrives under pressure, you’ll be right at home in this environment. Individuals who already have experience working in a call centre or have dealt with utility billing or engineering departments will bring valuable insight. This is also a great fit for anyone looking to grow within municipal structures or enter the water and sanitation sector in South Africa. If you hold an NQF Level 4 certificate and love solving problems, apply today.
Skills & Requirements
To qualify, candidates must have:
- Grade 12 / NQF Level 4 or an equivalent qualification
- At least 2 years of relevant experience in a customer-facing or contact centre role
- Strong oral and written communication skills
- Attention to detail and professionalism
- Problem-solving ability and resilience in high-pressure environments
- Basic technical skills and comfort using call centre systems
Preferred candidates will have 3 years of experience and an administrative certificate. Being able to work in a shift environment is essential. Familiarity with engineering consultant systems or municipal departments is a plus.
Benefits
Working for eThekwini Municipality comes with more than just a paycheck. Here’s what you’ll receive:
- Salary: R232,438.20 – R301,728.48 per year
- 13th cheque: Guaranteed
- Medical Aid: Covered
- Pension Fund: Included
- Housing Subsidy: Available
- Leave Benefits: Generous paid time off
You’ll be joining one of the most trusted municipal employers in South Africa. The Water and Sanitation division is vital to service delivery and plays a critical role in ensuring a clean, functioning city. It’s a career that offers long-term security and personal satisfaction.
How to Apply
If you meet the qualifications and want to join a reputable public service team, don’t delay. Applications must be submitted before 3 October 2025. For more information or to submit your application, call 031 311 8779 to speak to Human Capital. Be sure to reference job number 34000418 and include all necessary documents (certificates, CV, proof of experience).
Applications can also be submitted through the official eThekwini Municipality vacancies portal. Always double-check that your contact information is up to date — recruiters may need to call you directly for interviews or assessments.
Closing Thoughts
This Contact Centre Consultant position at eThekwini Municipality is more than just a job — it’s a chance to be part of meaningful public service. You’ll play a vital role in helping residents access the services they rely on every day. With great benefits, strong job security, and a supportive work environment, it’s a role worth considering if you’re passionate about customer service and community impact. Don’t miss this opportunity — your next big career move could start right here in Durban.
