Customer Service Centre Agent Jobs at SANRAL – Apply Now
| Job Title: | Customer Service Centre Agent |
|---|---|
| Date: | Closing Date: 17 September 2025 |
| Location: | Centurion, Gauteng |
| Salary: | Market-related |
| Company: | SANRAL (South African National Roads Agency) |
| Job Type: | Permanent |
| Reference ID: | Requisition ID 2805 |
Introduction
Are you passionate about helping people and have a knack for solving problems quickly and professionally? If so, the South African National Roads Agency (SANRAL) is offering a fantastic opportunity to join their Customer Service Centre in Centurion as a Customer Service Centre Agent. This permanent role not only offers job stability but also provides an excellent environment to grow your career in customer support. With a strong focus on service excellence, SANRAL is looking for someone who can handle customer queries, promote tolling services, and deliver outstanding frontline support. If you’re searching for reliable call center agent jobs near you, this may be the role for you.
About the Role
As a Customer Service Centre Agent at SANRAL, your primary responsibility is to ensure that every customer interaction is a positive experience. You’ll assist road users with queries, support the mobile app, register new customer accounts, and handle payment or billing issues. You’ll also work with internal CRM systems and VoIP platforms to manage communications efficiently. Whether it’s helping someone download the SANRAL app, register for eTags, or resolve a toll payment issue, you will be the friendly face or voice representing one of South Africa’s most trusted public entities — the South African National Roads Agency.
Who Should Apply
If you’ve worked in a fast-paced, customer-facing environment and thrive on helping others, you’re the kind of candidate SANRAL is looking for. The ideal applicant will have at least three years of experience in customer service, retail, or a similar industry. You should enjoy talking to people, have excellent problem-solving skills, and be patient and empathetic, especially when dealing with high-stress or emotional customer situations. If you’ve completed training for call center agent roles or are looking for growth in a contact centre agent position, this role offers a meaningful next step.
Skills & Requirements
- NQF Level 5 Certificate in Business Administration, Customer Service, Office Admin, or related fields
- 3 years’ experience in a customer support or front-office role
- Proficiency in CRM systems, VoIP platforms, and basic office applications
- Strong communication and interpersonal skills (verbal and written)
- Understanding of SANRAL services like customer mobility accounts and tolling processes
- Time management and multitasking skills
- Ability to remain professional under pressure
You’ll also need to pass an employment reference check, so be prepared to provide consent for SANRAL to verify your credentials.
Benefits
This is a permanent position based at SANRAL’s Central Operations Centre in Centurion — a growing business hub in Gauteng. The role offers a market-related salary and a supportive, team-driven work environment. As part of one of the most respected agencies in the country, you’ll gain first-hand exposure to the national road agency operations and help improve the customer experience for thousands of road users daily. You’ll also work in a well-equipped centre with access to digital tools and support systems that make your job easier and more efficient. Employees benefit from structured policies, ongoing skills development, and the satisfaction of contributing to national infrastructure services.
How to Apply
To apply for this exciting opportunity, visit the official SANRAL website and navigate to the Careers section. You can search using Requisition ID 2805 or browse available SANRAL current tenders and job listings. Ensure your application is submitted before 17 September 2025. You’ll be asked to complete an application form and provide any supporting documents like your qualifications, ID, and consent for background checks. Only shortlisted candidates will be contacted, so make sure your CV and cover letter clearly reflect your experience and skills.
Closing Thoughts
This Customer Service Centre Agent role at SANRAL is more than just a job — it’s a gateway into South Africa’s national infrastructure network. Whether you’re looking for stability, a new challenge, or to grow your career in customer service, this is your chance to be part of something impactful. If you’ve ever wondered what it’s like to work for a leading public agency and make a real difference, apply today. The call center staffing agency you’ve been waiting for might just be SANRAL itself.
