Kickstart Your Career with CIPC: Call Centre Quality Assurer Internship
| Job Title: | Call Centre Quality Assurer Intern |
|---|---|
| Date: | Posted on 4 September 2025 | Closing: 17 September 2025 |
| Location: | Pretoria, South Africa |
| Salary: | R12,000.00 per month (Stipend) |
| Company: | CIPC (Companies and Intellectual Property Commission) |
| Reference Number: | QualAssIntern |
| Job Type: | Graduate Internship (24 months) |
| Qualifications: | Advanced Diploma in Call Centre Management |
Introduction
Are you a recent graduate looking to gain work experience and build a solid foundation for your future? The Companies and Intellectual Property Commission (CIPC) has opened applications for its exciting Call Centre Quality Assurer Internship in Pretoria. This 24-month programme is part of the government’s broader commitment to youth skills development and preparing unemployed graduates for the world of work. If you have a passion for customer service and quality assurance and want to work in a dynamic contact centre environment, this internship opportunity could be your perfect starting point.
About the Role
The Call Centre Quality Assurer Intern will play a key role in supporting the call centre team by ensuring service excellence and adherence to performance standards. This role involves monitoring and evaluating customer interactions to provide feedback that improves both individual and team effectiveness. Interns will be based at the Sunnyside Office in Pretoria and will work under supervision while gaining valuable work experience in a government service environment. The internship offers real-world exposure to call centre operations, quality assurance processes, and public service delivery.
Who Should Apply
This internship is designed for unemployed graduates between the ages of 18 and 35 who have completed an Advanced Diploma in Call Centre Management. Ideal candidates should have never participated in a formal internship programme and must be South African citizens. If you’re eager to start your professional journey in a well-structured environment that offers strong mentorship and practical training, this is a great opportunity for you. Whether you’re interested in quality assurance, customer service, or call centre programmes, this internship is a smart move to build your career.
Skills & Requirements
To qualify for the CIPC internship, candidates must meet the following requirements:
- Advanced Diploma in Call Centre Management or related field.
- South African citizenship (ID required).
- Age between 18 and 35 years.
- No prior formal work experience or participation in an internship programme.
- Excellent communication and analytical skills.
- Attention to detail and a willingness to learn in a structured, public service environment.
- Ability to handle feedback and work collaboratively within a team.
Benefits
The CIPC internship offers a monthly stipend of R12,000, giving interns financial stability while gaining critical experience. Interns will also benefit from exposure to a professional work environment, on-the-job training, and mentoring by experienced professionals. CIPC is a well-respected entity within the Department of Trade, Industry and Competition (dtic), and completing an internship here will add significant value to your CV. This internship also aligns with government efforts to create job opportunities and improve job skills development among youth. Interns will walk away with hands-on knowledge of call centre technologies, quality assurance frameworks, and public service standards.
How to Apply
To apply, visit the CIPC recruitment portal and find the listing under reference number QualAssIntern. You will need to upload your updated CV and a certified copy of your academic transcript. Please note: applications sent via email, fax, or post will not be accepted. Only shortlisted candidates will be contacted. If you need help with the application process, reach out to the CIPC Recruitment Office at 087 743 7074, 7075, or 7197.
Closing Thoughts
This internship is more than just a short-term opportunity — it’s your chance to build a foundation for a long-term career. If you’re serious about entering the job market with a competitive edge, gaining real job skills and work experience is essential. CIPC is offering you the platform to do just that. Don’t wait until the deadline — submit your application by 17 September 2025 and take the first step towards becoming a professional in the field of call centre quality assurance. Good luck!
