Join Merchants as a Customer Service Agent in Randburg
| Job Title: | Customer Service Agent |
|---|---|
| Date: | Posted 3 days ago |
| Location: | Randburg, Gauteng |
| Salary: | Market Related |
| Company: | Merchants Recruitment |
| Contract Type: | Short-Term Contract |
| Requisition #: | 4726 |
Introduction
Are you ready to kickstart your career in customer service? Merchants Recruitment is hiring enthusiastic and driven individuals for a short-term Customer Service Agent role in Randburg, Gauteng. This is a fantastic opportunity to gain hands-on experience in a dynamic and supportive call centre environment. Whether you’re looking to grow within the customer service field or simply want to sharpen your communication skills, this position offers real-world exposure with a leading recruitment partner in the BPO industry.
About the Role
As a Customer Service Agent at Merchants, you’ll be the first point of contact for clients, helping them resolve issues, answer queries, and provide a top-tier experience. You’ll handle both inbound and outbound calls related to customer inquiries, product requests, claims, and documentation. It’s more than just answering phones — it’s about creating a positive impression and ensuring customer satisfaction every step of the way. You’ll be joining a team that values empathy, clarity, and professionalism.
Who Should Apply
If you’re passionate about people and have a knack for problem-solving, this is your time to shine. The ideal candidate is someone who thrives in fast-paced environments, enjoys helping others, and can stay calm under pressure. This opportunity is perfect for those with previous retail or contact centre experience, but also open to individuals looking to transition into the industry. If you’ve got great communication skills and a service-first mindset, Merchants wants to hear from you.
Skills & Requirements
To qualify for this position, you’ll need at least 6 months of experience in a customer service role — either in retail or a contact centre setting. Strong verbal and written English skills are essential, along with a typing speed of 25 words per minute. You should be comfortable using Microsoft Word, Excel, and Outlook. The ability to multitask while handling customer queries efficiently is a must. A Matric Certificate (NQF Level 4) is the minimum educational requirement.
- 6+ months in customer service (retail or call centre)
- Fluent English communication skills
- Typing speed of 25wpm
- Proficient in MS Word, Excel & Outlook
- Strong multitasking and problem-solving skills
- Matric Certificate (NQF Level 4)
Benefits
Working at Merchants comes with a range of benefits that go beyond just a paycheck. You’ll gain valuable experience in a well-known BPO environment that could open doors to long-term opportunities. The company offers training and support from day one, helping you build the skills needed to succeed in the customer service field. You’ll also enjoy a collaborative team culture where your contributions are valued. For anyone looking to grow their call centre career, this is a great step forward.
- Market-related salary
- Short-term contract for fast entry
- Training and onboarding provided
- Career-building experience with an industry leader
- Supportive, team-based environment
How to Apply
Ready to take the next step? Applying is simple. Just visit the official Merchants Recruitment careers portal or apply directly through your preferred job platform. Be sure to have your updated CV ready and highlight your customer service experience and communication skills. This is a short-term contract, so act fast to secure your spot. If you’re eager to gain experience and grow in the BPO industry, this could be the break you’ve been waiting for.
Closing Thoughts
This opportunity with Merchants Recruitment in Randburg is perfect for job seekers who want to get into the BPO sector or level up their existing customer service experience. Whether you’ve worked in retail, hospitality, or another service-oriented field, your skills are transferable — and in demand. Don’t wait around for the “perfect” role — sometimes the best way to start is by jumping in. Apply today and show Merchants what you’re made of!
