| Job Title: | Call Centre Agent (Customer Service – Mobile) |
|---|---|
| Date: | Posted on 26 August 2025 |
| Location: | Durban, KwaZulu-Natal, South Africa |
| Company: | Mr Price Money |
Join Mr Price Money as a Call Centre Agent – Mobile Support
Introduction
Mr Price Money is looking for a dynamic and friendly call centre agent to join its growing team in Durban. If you enjoy solving problems and assisting customers, this hybrid opportunity could be your next big move. You’ll be part of the customer service team focused on mobile-related support, including SIM issues, billing queries, and product troubleshooting.
This is your chance to work with a trusted South African retail brand that’s expanding its footprint in mobile services.
About the Role
As a Customer Service Representative, you’ll be responsible for managing incoming queries from various platforms including voice calls, WhatsApp for Business, email, and web chat. The aim is to resolve issues quickly and professionally while keeping the customer experience at the centre of all interactions.
You will play a key role in maintaining customer satisfaction and loyalty. From updating accounts to resolving SIM card concerns and answering product questions, your communication and multitasking skills will be essential.
Who Should Apply
If you have previous experience in a telco call centre or mobile customer support environment, you’re already a step ahead. The ideal candidate is someone who communicates clearly, solves problems efficiently, and remains calm under pressure. If you’ve worked with platforms like WhatsApp for Business and web chat before, that’s a huge plus.
You should be passionate about helping others and willing to learn the ins and outs of mobile services offered by Mr Price Money.
Skills & Requirements
- Matric certificate (Grade 12) is required
- 1+ year of experience in a customer service role within a Telco environment
- Working knowledge of Microsoft Office applications
- Strong verbal and written communication skills
- Familiarity with WhatsApp for Business and web chat tools
- Excellent problem-solving and conflict-resolution abilities
- Basic understanding of mobile accounts and retail services
Key Responsibilities
- Assist customers with mobile-related queries through various communication platforms
- Provide friendly and helpful responses on billing, SIM cards, and products
- Investigate customer complaints and resolve issues efficiently
- Update customer accounts when necessary
- Follow internal procedures and maintain high service standards
- Collaborate with team members and other departments for effective problem resolution
- Meet set monthly performance and service targets
Why Work at Mr Price Money?
Mr Price Money offers a supportive and flexible work culture, including a hybrid setup in Durban. Working in the customer service call centre means being part of a team that values professionalism, growth, and people-first service.
- Hybrid working model – split between home and the office
- Opportunities to grow within the Telco and financial services industries
- Training on the latest customer service tools and platforms
- Work for a trusted retail and mobile brand
- Monthly performance targets with potential incentives
How to Apply
Interested in becoming part of the Mr Price Money team? Apply now by submitting your application online via their careers platform. Make sure your CV is up to date and highlights your experience in mobile support or call centre agent roles.
Be sure to showcase any experience with WhatsApp, web chat, or other digital customer support tools. If you meet the requirements and are ready to grow your customer service career, this is the opportunity you’ve been waiting for.
Closing
This is more than just another call centre agent job. It’s a chance to grow your career in a trusted company that’s moving into exciting areas like mobile services and digital customer care. If you love working with people and are eager to make a difference, apply today and start your journey with Mr Price Money.
Your next step in mobile customer service is just a few clicks away.
Apply Now
