| Job Title: | Team Leader – Sales Contact Centre |
|---|---|
| Date: | Posted on 2025-08-18 |
| Location: | Roodepoort, Gauteng, South Africa |
| Company: | MTN |
Join MTN as a Sales Contact Centre Team Leader in Roodepoort
Introduction
Are you a motivated leader with a passion for sales and customer service? MTN is offering a fantastic opportunity for an experienced professional to step into the role of Sales Contact Centre Team Leader in Roodepoort. This role offers a rewarding path to grow your career in a dynamic, fast-paced environment with one of South Africa’s most reputable telecom brands.
About the Role
As a Team Leader in MTN’s Sales Contact Centre, your primary focus is to lead a team of sales agents to meet and exceed revenue goals. You’ll be responsible for driving sales strategies, managing performance, ensuring quality standards, and supporting your team to deliver results. This role blends leadership, sales operations, coaching, and planning to maximize every sales opportunity.
Who Should Apply
This role is ideal for individuals who have a solid background in managing sales teams within a contact centre. If you’re passionate about leading by example, optimizing team performance, and have a knack for hitting targets, this opportunity is for you. ISP industry experience is a bonus.
Skills & Requirements
- Minimum 3-year relevant qualification in Sales or Marketing
- Fluent in English
- 5+ years of sales contact centre experience
- 2+ years in a supervisory or team leadership position
- Strong understanding of sales strategies and contact centre operations
- Experience managing KPIs such as conversion rates, QA scores, and agent productivity
- Excellent leadership, coaching, and communication skills
- Ability to manage performance, deliver feedback, and lead disciplinary processes
Responsibilities
- Plan and execute sales strategies aligned with company goals
- Set and monitor team sales targets and agent productivity
- Analyze contact centre data and optimize sales performance
- Conduct regular performance reviews and implement improvement plans
- Oversee campaign scripts, quality checks, and team training
- Resolve escalated internal and external issues efficiently
- Report key performance metrics weekly and monthly to management
- Work with marketing to support lead generation and campaign success
Benefits
- Opportunity to work with a leading telecom brand
- Performance-based rewards and commission structures
- Structured career growth and professional development
- Supportive team culture with mentorship and coaching
- Dynamic work environment in Roodepoort, Gauteng
How to Apply
Interested candidates should visit the official page to submit their application. Prepare your updated CV, cover letter, and any relevant supporting documents. Make sure to highlight your leadership experience and sales achievements.
Closing
If you’re ready to lead a high-performing team and help shape the future of customer engagement in the telecom space, this is your chance. Apply today and take the next step in your leadership journey with MTN.
Apply Now
