| Job Title: | Sales and Service Team Leader |
|---|---|
| Date: | Posted on 2025/08/15 |
| Location: | George, Western Cape |
| Salary: | Market Related |
| Company: | Badger Holdings |
Join George’s Growing Sales and Service Team at Badger Holdings
Introduction
Are you ready to take your sales and service career to the next level? Badger Holdings, a leader in customer call center operations, is hiring a Sales and Service Team Leader based in George, Western Cape. This is a fantastic opportunity for someone who thrives in a fast-paced, results-driven environment and wants to support and grow a high-performing team.
About the Role
As a Sales and Service Team Leader, you’ll be at the heart of a dynamic call center operation. You’ll guide and mentor a team of agents, manage day-to-day operations, and ensure that all workflows support top-level performance and customer satisfaction. The role also includes night shifts, typically starting between 01:00 AM and 03:00 AM, depending on business needs.
Key Responsibilities
- Coordinate daily schedules and manage team shifts
- Support staff with leave and payroll procedures
- Be the first line of contact for team questions and minor issues
- Assist with onboarding and training of new agents
- Drive employee engagement and maintain team culture
- Prepare and manage daily, weekly, and monthly performance reports
- Monitor key performance indicators and campaign progress
- Ensure all systems and processes align with company standards
- Coordinate training with technical and QA teams
- Support during peak times and promotional campaigns
- Organize staff transport and liaise with service providers
Who Should Apply
This role is ideal for experienced team leaders who are passionate about contact center management and delivering high-quality customer experiences. If you’re confident, adaptable, and motivated by hitting targets, you’ll thrive in this role.
Skills & Requirements
- Matric / National Senior Certificate
- Proven experience in a similar sales or call center leadership role
- Strong understanding of lead generation tools and CRM platforms
- Success in meeting sales targets and conversion goals
- Excellent communication and interpersonal skills
- Problem-solving mindset with analytical thinking
- Commitment to customer service excellence
- Willingness to work night hours as required
Bonus Skills
- Experience in coaching or mentoring teams
- Familiarity with cloud call center or contact center as a service systems
- Understanding of b2b sales lead generation and outbound calling strategies
- Experience with call center CRM and call center solutions
- Resilience, adaptability, and performance-driven attitude
Benefits
- Full-time, permanent employment with a stable company
- Opportunities for growth and development in the customer service industry
- Be part of a passionate, high-performing team
- Work with cutting-edge virtual call center tools and platforms
How to Apply
To apply, prepare your updated CV and a brief cover letter outlining your relevant experience and leadership achievements. Submit your application directly through the Badger Holdings career portal or contact their HR department for more information. Be sure to act quickly—this is a high-demand role!
Closing
If you’re excited about leading a team, making a meaningful impact, and growing your career in sales and service, this opportunity at Badger Holdings in George is for you. Apply today and take the next big step in your career journey!
Apply Now
