| Job Title: | Contact Centre Agent |
|---|---|
| Date: | Closing Date: 2025-08-31 |
| Location: | Alberton – Johannesburg |
| Company: | Altron FinTech |
Join Altron as a Contact Centre Agent
Introduction
Are you someone who enjoys solving problems and speaking with people? If yes, the Contact Centre Agent position at Altron FinTech in Johannesburg could be the perfect fit for you. This is a permanent role where you’ll be part of a fast-paced, energetic team that supports customers across various channels like phone, email, and live chat.
About the Role
As a Contact Centre Agent at Altron, you’ll be the first point of contact for customers. Whether they call, email, or chat, your role is to resolve issues quickly, provide clear answers, and ensure a positive experience. You’ll also guide customers through products and services, track queries in the system, and follow up to make sure problems are fully resolved.
- Handle customer queries via phone, email, chat, and ticketing systems
- Provide timely support in line with service level agreements
- Educate customers about Altron’s products and services
- Use internal systems (like OFBiz) to log all interactions accurately
- Follow up on open queries and gather customer feedback
- Conduct post-interaction surveys to ensure satisfaction
Who Should Apply
This role is ideal for individuals who are great communicators, enjoy working with people, and are able to stay calm under pressure. If you have experience in customer service or call centres and enjoy working in a high-volume environment, this could be a great next step in your career.
Skills & Requirements
- Matric (Grade 12) is essential
- A+ / N+ or similar technical qualification
- 1–2 years of experience in a call centre or customer service role
- Experience in financial services or banking systems is a plus
- Strong written and spoken communication skills
- Fluency in English and at least one other South African language
- Excellent phone etiquette and a customer-first attitude
- Ability to multitask and work under pressure
- Good knowledge of Microsoft Windows and Office
- Problem-solving mindset with a drive to improve systems and services
Benefits
Altron FinTech offers more than just a job — they provide a work environment that promotes growth, learning, and long-term success. You’ll join a supportive team that values your input and offers ongoing training to keep you ahead in your field. The company also ensures your personal information is protected under the POPI Act and respects your rights throughout the application process.
How to Apply
Ready to start your journey with Altron? Here’s how to apply:
- Visit the official Altron Career Portal
- Register if you’re a first-time applicant
- Log in and complete your application
- Upload your CV and review your information
- Submit your application before 31 August 2025
If at any point you want to withdraw your application, you can do so via the Application screen. You also have the right to access or correct your personal information if needed.
Closing
Don’t miss this opportunity to join a leading tech-driven company where customer service and innovation meet. Whether you’re starting your career or looking for a change, this Contact Centre Agent position at Altron FinTech could be the perfect move for you. Apply today and bring your customer service skills to a team that values excellence, professionalism, and growth.
