| Job Title: | Help Desk Officer: Service Desk-ICT: ICTD19097 |
|---|---|
| Date: | Closing Date: 2025-08-26 |
| Location: | City of Ekurhuleni |
| Salary: | R260,244 – R356,928 per annum (plus benefits) |
| Company: | City of Ekurhuleni |
Help Desk Officer Job at City of Ekurhuleni – Apply Now
Introduction
Are you looking for a stable ICT role with room for growth? The City of Ekurhuleni is offering a permanent position for a Help Desk Officer in their Information and Communications Technology Department. This role is ideal for candidates who enjoy helping others, solving tech problems, and delivering great customer service.
About the Role
As the new Help Desk Officer, you’ll be the first point of contact for all internal ICT-related service requests. Your main job will be to log, assign, and follow up on service desk calls. You’ll also offer first-line support to users, making sure their issues are resolved quickly and efficiently. This role plays a key part in keeping the City of Ekurhuleni’s technology running smoothly.
Who Should Apply
This position is perfect for individuals with a technical background and excellent communication skills. If you’re organized, friendly, and have ICT support experience, this is the job for you.
Skills & Requirements
- ICT-related Certificate or NQF Level 5 equivalent qualification
- Certification in A+ or MCDST (an advantage)
- 1–3 years of experience in an ICT or help desk environment
- Ability to work within set policies and procedures
- Strong customer service and problem-solving skills
- Knowledge of local government ICT operations is a bonus
Responsibilities
- Receive and log ICT service desk requests from users
- Assign and monitor the progress of support tickets
- Provide first-line support and solutions where possible
- Keep users updated on request status and ensure satisfaction upon closure
- Follow all policies, procedures, and regulations
- Deliver consistent service and maintain professional communication
Benefits
Working with the City of Ekurhuleni comes with a variety of benefits, including:
- Permanent employment with job stability
- Basic salary of R260,244 to R356,928 per year
- Employee benefits and support services
- Opportunities to grow within the public sector ICT space
How to Apply
To apply for this Help Desk Officer job, follow the steps below:
- Make sure you meet the minimum qualifications and experience
- Prepare your CV and certified copies of certificates
- Go to the City of Ekurhuleni’s website: www.ekurhuleni.gov.za
- Find the job listing using code ICTD19097
- Apply online before the closing date: 26 August 2025
Closing
This is a great opportunity to join a leading municipality and work in a dynamic ICT team. If you meet the requirements and are passionate about technology and service delivery, don’t wait. Apply now for the Help Desk Officer job at the City of Ekurhuleni and start building your future today.
