| Job Title: | Call Centre Agent |
|---|---|
| Closing Date: | 2025/08/13 |
| Job Details & Overview: | Location: Pretoria, Gauteng, South Africa | Department: Sales | Job Type: Permanent | Company: Premier Company | Site: BRB Watloo (206) |
Call Centre Agent Job at Premier Company – Pretoria
Are you passionate about customer service and sales? Premier Company is looking for a dedicated Call Centre Agent to join their sales team in Pretoria, Gauteng. This is a fantastic opportunity to grow your career in a fast-paced, professional environment where your skills will be valued and developed.
About the Role
The Call Centre Agent plays a critical role in managing customer communication and sales via phone. You’ll be responsible for answering inbound calls, handling complaints, and reaching out to both current and potential customers. Additionally, you’ll assist with order capturing, resolving queries, and ensuring top-quality service delivery on every call.
Key Responsibilities
- Deliver excellent and professional customer service with first-call resolution
- Use effective communication, email etiquette, and soft skills
- Capture accurate information from various sources into company systems
- Follow standard operating procedures to ensure call quality and accuracy
- Maintain daily sales order schedules and remove holds as needed
- Collaborate with internal departments to fulfill customer needs
- Verify and process customer orders accurately
- Ensure all calls are answered promptly and within set timeframes
- Support other departments as needed, including cross-training into Milling and HPC units
Who Should Apply?
This role is ideal for individuals who thrive under pressure, enjoy interacting with customers, and are looking for a long-term opportunity in a reputable company. If you have a passion for service and the ability to work flexible hours, we want to hear from you.
Qualification Requirements
- Matric certificate is essential
- Relevant sales qualification is an added advantage
- Basic understanding of FMCG manufacturing and GP 2010 is desirable
Skills and Experience
- 1-2 years of customer service experience is essential
- 1-2 years in an FMCG environment is beneficial
- Experience in a call centre or telesales is desirable
- Proficient in Excel and basic data entry
- Strong communication, problem-solving, and numeracy skills
- Proactive, organized, and customer-focused mindset
Benefits of Working at Premier Company
- Permanent employment with a leading South African brand
- Opportunity for growth and cross-training in other departments
- Supportive and collaborative team environment
- Gain valuable experience in the fast-moving consumer goods (FMCG) industry
Work Schedule
- This is a full-time, 6-day position
- Includes working on Saturdays, Sundays, and public holidays as needed
- Must be comfortable working under pressure in a busy call environment
How to Apply
To apply for the Call Centre Agent position at Premier Company, submit your updated CV and relevant documents through the official Premier Company careers portal. Make sure your application reaches them before the closing date on 13 August 2025.
Don’t miss out on this exciting opportunity to work with a respected name in the industry. Show your passion for service and take the next step in your professional journey.
Start Your Career with Premier Company Today
Premier Company is committed to excellence and innovation. If you’re looking for a fulfilling career in customer service and sales, this is your chance to make a difference. Apply now and become part of a dynamic team that values dedication, integrity, and growth.
