Customer Service & Sales Job at Fidelity ADT – Call Centre Cape Town
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| Call centre, Permanent, Cape Town, Western Cape, |
| Job Title: | Contact Centre Sales Line 2 |
|---|---|
| Location: | Cape Town, Western Cape |
| Job Type: | Permanent, Full-Time |
| Industry: | Customer Services, Sales |
| Closing Date: | 24 May 2025 |
| Posted: | 20 May 2025 |
| Company: | Fidelity ADT – Cape Town Division |
Join Fidelity ADT as a Call Centre Sales Agent – Cape Town
Are you looking for a permanent job in Cape Town with one of South Africa’s leading security companies? Fidelity ADT, part of the Fidelity Services Group, is hiring for a Contact Centre Sales Line 2 position.
If you’re passionate about customer service, have experience in a call centre, and can handle sales and cancellations, this job is for you.
Key Responsibilities:
- Handle moving cancellation requests and customer queries (Dealer, IIP, In-house clients).
- Follow up daily on pending customer issues.
- Make outbound calls to update and support customers.
- Schedule reconnection or new customer appointments.
- Assist Level 1 agents with overflow calls.
- Keep all internal systems updated.
- Provide top-quality service and communication at all times.
Minimum Requirements:
- Matric / Grade 12
- 2+ years of experience in a call centre environment
- Proven sales and lead generation experience
- Strong written and verbal communication skills
- Good admin and computer skills
Top Skills Needed:
- Customer service focus
- Communication and patience
- Quick problem solving
- Ability to handle stress and adapt to change
- Admin and time management
- Ability to work in a team
Why Work at Fidelity ADT?
In the security sector in South Africa, Fidelity ADT is a reputable brand. The company promotes equal opportunity hiring and encourages applications from Black Female and Historically Disadvantaged Candidates. You’ll get a chance to grow your career in a professional, ethical, and people-focused environment.
How to Apply:
Submit your CV before the closing date: 24 May 2025. Consider your application unsuccessful if you don’t hear back within ten working days of the closing date.
