Join Jordan HR: Remote Call Center Agent Job Now Hiring in Gauteng
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| Jordan Hr Vacancies, Call centre, Remote Jobs, Permanent, Johannesburg, Gauteng, Admin, Sales, |
| Job Title: | Call Center Agent / Universal Agent – REMOTE |
|---|---|
| Closing Date: | 2025-08-16 |
| Job Type: | Permanent |
| Job Reference: | JHB011141 |
| Industry: | Admin, Office Support | Media, Communication & PR | Sales and Marketing |
| Location: | Gauteng, JHB – Central |
| Salary: | Negotiable – Market Related |
Remote Call Center Agent Opportunity at Jordan HR – Join a Leading Support Team
Introduction
Jordan HR is looking for a dedicated and detail-oriented Remote Universal Agent to join their dynamic contact center team. This role is key to ensuring that customers receive professional and efficient support across all communication channels.
What the Job Is About
As a Universal Agent, you’ll provide customer service via voice, email, and chat, and help moderate content to ensure a safe, policy-compliant platform. You’ll work remotely while playing a crucial role in delivering exceptional service and enforcing community standards.
Who Should Apply
Ideal candidates are empathetic, tech-savvy, and experienced in customer support. Fluency in German at a C1-C2 level is required. If you’re a problem-solver who can keep calm under pressure, Jordan HR wants to hear from you.
Skills Requirements
- Clear and professional written communication
- Strong attention to detail and ability to follow processes
- Good judgment in challenging or borderline cases
- Comfort in fast-paced, KPI-driven environments
- Experience with CRM and moderation platforms
- Strong analytical and neutral decision-making skills
- Typing speed suitable for real-time chat and messaging
- German language proficiency (C1-C2 required)
Job Responsibilities
- Respond to customer queries through chat, email, and voice
- Use templates and customize responses when needed
- Accurately log information in CRM systems
- Moderate user content (ads, images, messages) for compliance
- Handle complaints and appeals professionally
- Audit interactions for quality and accuracy
- Identify and report user pain-points and system improvements
Benefits
- Fully remote position
- Collaborative and supportive team culture
- Valuable experience in customer support and content moderation
- Opportunities for growth within a respected company
How to Apply
To apply for this exciting opportunity at Jordan HR, submit your application by August 16, 2025 using job reference JHB011141. Don’t miss this chance to advance your career from the comfort of home.
Motivational Closing
Jordan HR is committed to creating safe and effective digital experiences for customers. If you’re ready to make a difference and grow your career in a remote, professional environment, apply today and join their mission.
