Truworths IT Support Engineer – Desktop Role – Advance Your Career in 2025
| Job Title: | IT Support Engineer – Desktop |
|---|---|
| Date: | Closing Date: 2025/11/03 |
| Location: | Cape Town, Western Cape, South Africa |
| Salary: | Market-Related / Negotiable |
| Company: | Truworths |
| Employment Type: | Permanent |
| Workplace Type: | On-site |
| Industry: | IT / Retail |
Introduction
Looking to take the next step in your IT support career? Truworths, one of South Africa’s leading fashion retailers, is hiring an IT Support Engineer – Desktop to join their dynamic team in Cape Town. If you’re passionate about hands-on technical support, value a fast-paced work environment, and want to be part of a business that supports real growth, this could be the opportunity you’ve been waiting for. With a mix of remote and in-person support, you’ll gain solid experience across hardware, software, and end-user engagement – all while working in one of the most respected names in the retail industry.
About the Role
This permanent, on-site position will see you supporting users across Truworths’ Head Office, Distribution Centres, and Divisional Offices. From resolving desktop issues to setting up computer hardware in meeting rooms and assisting with scanners and label printers, your days will be varied and impactful. You’ll also be expected to log support tickets using the CA Logging System and respond promptly via phone and email. The role demands physical agility, including moving equipment during and after office hours, and a proactive mindset to improve system efficiencies.
Who Should Apply
This position is perfect for IT professionals with at least 2 years of end-user support experience. You’ll thrive in this role if you’re both a problem-solver and a people-person. Whether it’s configuring a Windows 11 desktop or assisting a colleague with Microsoft Office, your ability to stay calm under pressure and explain technical issues clearly will set you apart. If you’re the kind of person who loves troubleshooting, enjoys a collaborative environment, and isn’t afraid of hands-on work, Truworths wants to hear from you.
Skills & Requirements
To be considered, you should meet the following qualifications and competencies:
- Relevant technology courses (A+, MCSE are advantageous)
- Diploma or certificate in IT or related fields preferred
- Minimum 2 years in IT support or desktop technician roles
- Experience with Microsoft Desktop Operating Systems (Windows 7, 10, and 11)
- Knowledge of MS Office suites – Office 2010, 2016, 2019, and Office 365
- Experience with desktop imaging, hardware setup, Android scanners, and label printers
- Strong written and verbal communication skills
- Familiarity with IT ticketing systems (e.g., CA Logging System)
Bonus points if you’ve worked with Microsoft System Center 2012 or other enterprise-level infrastructure tools.
Benefits
Truworths offers more than just a job – they offer a career path. Benefits of joining the team include:
- Being part of a respected brand with a national footprint
- On-site role in the beautiful city of Cape Town
- Professional development in a supportive team environment
- Exposure to cutting-edge retail IT infrastructure
- Opportunities to grow into broader IT roles within the company
Truworths values teamwork, innovation, and resilience – a great match for any aspiring IT professional who wants to make an impact.
How to Apply
Interested candidates should visit the official Truworths careers page to submit their application before 3 November 2025. Be sure to prepare a professional CV highlighting your technical experience, especially with Windows 11 desktops, desktop imaging, and end-user support. If shortlisted, you may be asked to demonstrate your practical troubleshooting skills during the interview process.
Apply online through the Truworths Careers Portal or reach out to the HR department for further guidance. Early applications are encouraged due to the high level of interest in this role.
Closing Thoughts
If you’re serious about a career in IT support and want to gain real-world experience in both hardware and software environments, this is your chance. Truworths provides a unique platform to build your skills while working with one of South Africa’s leading retailers. Take action now – opportunities like this don’t come often. Your next big career move could start with this role. Good luck!
For more guidance on growing your IT support career, check out these helpful resources on IT certifications, desktop troubleshooting best practices, and choosing the right IT ticketing system.
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