Service Desk Lead Role at Hire Resolve – Boost Your IT Career
| Job Title: | Service Desk Lead |
|---|---|
| Date: | Posted 01 October 2025 |
| Location: | Pretoria, Gauteng |
| Salary: | R420 000 – R492 000 per annum |
| Company: | Hire Resolve |
| Job Type: | Permanent |
| Industry: | Information Technology and Services |
| Experience: | Mid-Senior Level |
Introduction
Are you ready to step into a leadership role in the fast-paced IT world? Hire Resolve, a diversified financial services group in Pretoria, is offering an exciting opportunity for an experienced Service Desk Lead. This is more than just a job — it’s a chance to manage a high-performing support team while driving business-wide improvements through best-in-class IT service management practices. If you’re passionate about people, technology, and performance KPIs, this role could be the next step in your career journey.
About the Role
As a Service Desk Lead at Hire Resolve, you’ll take charge of the daily operations of the IT service desk. This includes leading a team of professionals responsible for delivering timely and high-quality support to internal users. Your main goals will be to ensure the effectiveness of service desk ticketing systems, meet SLA targets, and contribute to overall IT service management improvements. You’ll also manage escalations, contribute to ITSM processes, and collaborate with cross-functional teams in cybersecurity, infrastructure, and applications.
Who Should Apply
This role is ideal for tech-savvy professionals with a passion for leadership and problem-solving. If you’ve worked your way up in IT support and now want to lead a help desk team, this is your opportunity. You should be confident working with IT help desk ticketing systems and possess excellent people-management skills. A background in ITSM practices and SLA monitoring will help you thrive, along with the ability to mentor staff and improve service delivery across an enterprise-level environment.
Skills & Requirements
To succeed as a Service Desk Lead at Hire Resolve, you’ll need a solid combination of technical expertise and team management capabilities. Here are the must-haves:
- Matric certificate, plus a relevant IT Diploma or Degree
- ITIL certification (mandatory)
- Minimum 5 years in a help desk or call center environment
- At least 2 years in a supervisory or team lead role
- Proficiency in ITSM tools and help desk ticketing systems
- Technical knowledge of Office 365, Windows OS, Entra ID (Azure AD), VPN, MS Teams
- Experience with enterprise monitoring and voice solutions
- Understanding of data privacy laws and ISO standards (e.g., ISO 27000)
Benefits
Hire Resolve offers a competitive salary ranging from R420 000 to R492 000 per annum — with the potential for more based on your experience and skills. Beyond the paycheck, you’ll enjoy being part of an organization that values growth, leadership, and innovation. This is a great chance to work in a modern IT environment with a talented team, robust systems, and opportunities to make a real impact. With exposure to advanced service desk tools and frameworks, your skills and career will only grow stronger.
How to Apply
Ready to make a career-changing move? Applying is easy. Simply email your CV to itcareers@hireresolve.za.com and include “Service Desk Lead Application” in your subject line. Make sure your CV highlights your experience with support desk ticketing systems, SLA management, and ITIL practices. If you meet the qualifications listed above, don’t wait — roles like this don’t stay open for long.
Closing Thoughts
If you’re looking for a leadership opportunity that blends technical know-how with people management, this Service Desk Lead position at Hire Resolve could be perfect for you. It’s your chance to take ownership of IT support operations, contribute to real change, and be recognized for your expertise. Make your next career move count — apply today and take the lead in IT service excellence.
To explore more IT jobs or learn about support desk solutions, visit our career page or explore helpful resources on modern ITIL frameworks.
