FNB Call Centre Agent Job – Start Your Banking Career Today | 2025
| Job Title: | Call Centre Agent |
|---|---|
| Date: | Closing Date: October 29, 2025 |
| Location: | Randburg |
| Company: | First National Bank (FNB) |
| Employment Type: | Full-Time |
| Industry: | Banking / Customer Service |
Introduction
If you’ve ever dreamed of joining a world-class bank with a reputation for innovation and customer excellence, this is your chance. First National Bank (FNB) is currently hiring a Call Centre Agent for its Randburg office, offering an exciting opportunity to be part of a dynamic team that is passionate about delivering meaningful customer experiences. Known for fostering talent and supporting career growth, FNB is the ideal place to build a future-proof career in financial services and customer care. Whether you’re looking to grow in customer engagement or banking operations, this role is your stepping stone.
About the Role
As a Call Centre Agent at First National Bank, you’ll be at the heart of the customer experience. Your primary responsibility will be to handle inbound and outbound calls, as well as digital communication, to resolve client queries effectively and timeously. You’ll act as the first point of contact and play a key role in strengthening client relationships by offering accurate product information and service resolutions.
Your role will also involve maintaining up-to-date knowledge of FNB’s products, adhering to compliance standards, and using CRM tools to document client interactions. You’ll be empowered to solve problems on the spot while ensuring every customer interaction leaves a positive impression.
Who Should Apply
This opportunity is perfect for someone who thrives in a fast-paced environment and enjoys solving customer issues with professionalism and care. If you are passionate about service delivery, have a strong sense of accountability, and want to grow within the banking industry, you’ll fit right in.
FNB is looking for individuals who are:
- Natural communicators who enjoy speaking with people
- Curious and eager to learn
- Adaptable to different customer situations
- Team players with a proactive mindset
- Driven by targets and motivated by excellent service outcomes
Skills & Requirements
To be considered for the Call Centre Agent role, applicants must meet the following requirements:
- Hold a minimum NQF Level 5 qualification
- Have 1–2 years of relevant call centre or customer service experience
- Experience with Hogan and/or CRM systems is preferred
- Strong verbal and written communication skills
- Knowledge of banking products and services is a plus
Additionally, you should be comfortable navigating call handling systems and balancing multiple tasks while maintaining a high level of customer satisfaction.
Benefits
Working at FNB comes with a variety of perks that go beyond just a paycheck. Here’s what you can expect:
- Career Growth: FNB is a part of the FirstRand Group, offering long-term career advancement opportunities across multiple divisions
- Learning & Development: Access to continuous learning, upskilling, and development programs
- Diversity & Inclusion: Be part of an inclusive team that values diverse perspectives
- Employee Support: Wellness programs and employee assistance are available to help you thrive both professionally and personally
- Collaborative Culture: Work in an environment that encourages innovation and ownership
This is more than a job — it’s a career in an award-winning organization that values its people just as much as its customers.
How to Apply
Ready to take the next step? Applying is simple. Here’s how:
- Visit the official FNB Careers Portal
- Search for the job title: “Call Centre Agent” (Job Requisition ID: R41876)
- Click “Apply” and complete the online application form
- Submit your CV, qualification certificates, and any supporting documents
- Keep an eye on your inbox — shortlisted candidates will be contacted directly
Note: The closing date for applications is October 29, 2025. Make sure to apply well before the deadline!
Closing Thoughts
The Call Centre Agent position at First National Bank is an ideal opportunity for individuals looking to join a reputable financial institution with a focus on people, growth, and innovation. If you’re someone who values customer connection and wants to be part of a forward-thinking team, don’t miss this opening. Whether you’re aiming to develop your career in financial services or customer relations, FNB offers a platform where your contributions matter and your growth is encouraged.
Still unsure? Check out what it’s like to work at FNB or browse their employee development programs to learn how they invest in talent. For additional guidance, you can also explore how to prepare for a call centre interview.
Don’t delay — opportunity knocks now. Apply today and take the next step in your career with FNB.
Apply Now
