| Job Title: | Call Center Agent-7 |
|---|---|
| Date: | Closing Date: October 21, 2025 |
| Location: | Johannesburg |
| Salary: | Market Related |
| Company: | First National Bank (FNB) |
| Employment Type: | Part Time |
| Industry: | Banking / Customer Service |
FNB Call Center Agent Jobs in Johannesburg – Join a Leader in 2025
Introduction
Looking to kickstart or grow your career in customer service? First National Bank (FNB), one of South Africa’s most trusted banking institutions, is hiring part-time Call Center Agents in Johannesburg. This is an incredible opportunity to work in a dynamic, customer-focused environment where your voice, ideas, and service can make a real impact. With a closing date of October 21, 2025, you still have time to submit your application—but don’t delay!
About the Role
As a Call Center Agent at FNB, your core responsibility will be to manage both inbound and outbound interactions with customers via phone, email, and live chat. Your role goes beyond simply answering questions—you’ll be resolving concerns, offering support on eBucks Shop queries, and following up on documentation. Every interaction is a chance to contribute to FNB’s award-winning customer service culture.
The position also requires collaboration with internal teams and adhering to standard operating procedures to meet business objectives. Flexibility, accountability, and problem-solving are key here as you’ll be working with multiple touchpoints and systems on a daily basis.
Who Should Apply
This role is ideal for individuals who enjoy helping others, are naturally curious, and thrive in fast-paced environments. Whether you’re a student seeking part-time work, a parent returning to the workforce, or someone looking to transition into the banking sector, FNB offers you a platform to shine. The bank is especially welcoming to candidates with disabilities and encourages voluntary disclosure, ensuring a diverse and inclusive workplace.
If you take pride in offering exceptional service and enjoy interacting with a variety of people, this could be the career move you’ve been waiting for.
Skills & Requirements
- Strong communication skills, both verbal and written
- Proficiency in handling customer queries across different platforms
- Adaptability to work under pressure and shift priorities
- Basic understanding of FNB services like eBucks and online banking
- Willingness to work part-time shifts and adhere to schedules
- Comfortable using CRM or contact center software
- Ability to collaborate within a team while taking initiative on solo tasks
While prior call center experience is a plus, it’s not a strict requirement. A good attitude and a customer-first mindset often outweigh years of experience in FNB’s hiring process.
Benefits
Working with First National Bank (FNB) means joining one of the most reputable financial institutions in South Africa. You’ll benefit from:
- Hands-on experience in a professional, high-performance environment
- Opportunities to grow within the FirstRand Group
- Exposure to industry-leading tools, technology, and customer service methods
- A collaborative and innovative team culture
- Support for continuous learning and development
FNB is more than just a bank—it’s a place where innovation and customer-centricity come together. Learn more about their careers page and values to see why thousands of professionals choose FNB each year.
How to Apply
To apply for the Call Center Agent-7 role, visit the official FNB Careers Portal and locate job requisition ID: R41578. Submit your updated CV and complete any required application fields before October 21, 2025. Make sure your contact details are current, and tailor your CV to highlight relevant experience, even from volunteering or informal jobs.
Visit fnb and navigate to “Careers” to get started today.
Closing Thoughts
There’s no better time than now to take your first—or next—step into the world of banking and customer service. First National Bank (FNB) is not just hiring; they’re building a team of people passionate about service, innovation, and personal growth. If you think you have what it takes to make every customer interaction count, submit your application before the deadline.
With strong support, continuous development, and a team that values your contribution, FNB could be the start of something great. Don’t wait—this opportunity won’t last forever!
Apply Now
