Fidelity Services Group Hiring Call Centre Agents in Johannesburg
| Job Title: | Call Centre Agent – Line 1 |
|---|---|
| Date: | Closing Date: 10 October 2025 |
| Location: | Johannesburg, Gauteng |
| Salary: | Market-Related |
| Company: | Fidelity Services Group |
| Division: | Fidelity ADT – Western Cape |
| Employment Type: | Permanent |
| Experience Level: | Entry Level |
Introduction
Are you looking to start your career in customer service with a reputable company? Fidelity Services Group, a trusted name in security and investigations, is hiring a Call Centre Agent in Johannesburg. This is a fantastic opportunity for entry-level professionals who are passionate about delivering excellent customer service. If you’re ready to make a meaningful impact while working in a dynamic and supportive environment, keep reading.
About the Role
As a Call Centre Agent at Fidelity Services Group, you’ll be the first point of contact for customers, providing solutions and support through phone, email, and face-to-face interactions. This position falls under the Fidelity ADT division, known for cutting-edge security guard monitoring systems and high-quality customer service.
Your responsibilities will include assisting with inbound calls, troubleshooting technical issues, responding to customer emails, and managing queries via the company’s Listener system. This is more than just answering phones — it’s about being a problem solver and helping customers feel secure and valued.
Who Should Apply
This role is ideal for individuals who are enthusiastic, tech-savvy, and eager to grow within the security services industry. If you have a knack for communication and genuinely enjoy helping others, this could be your perfect fit.
Whether you’re a recent matriculant or have some experience in a call centre job, this position offers a welcoming entry point into the professional world. Candidates from previously disadvantaged backgrounds, especially Black female candidates, are strongly encouraged to apply, in line with Fidelity’s commitment to employment equity.
Skills & Requirements
To succeed in this role, you must meet the following minimum requirements:
- Matric Certificate: Essential for entry-level consideration.
- Computer Literacy: Basic to intermediate proficiency in office and CRM tools.
- Communication Skills: Excellent verbal and written skills to manage customer queries efficiently.
- Customer Service Experience: Previous experience in a call centre environment is a big plus.
In addition, candidates should be proactive, detail-oriented, and capable of working independently while contributing to team targets.
Benefits
Working at Fidelity Services Group means being part of a respected brand with a national footprint. The company invests in its employees, offering:
- Job Security: Permanent employment in a stable industry.
- Growth Opportunities: Internal promotion is encouraged across divisions.
- Inclusive Work Culture: Fidelity is known for supporting employment equity and professional development.
- Access to Technology: Work with the latest systems like Listener and security software, gaining exposure to security management services and digital tools.
Whether you’re interested in growing into a technical support specialist or moving up in customer experience management, the possibilities are there.
How to Apply
To apply for this role, submit your updated CV and a brief cover letter highlighting your interest in the position before 10 October 2025. Be sure to visit the official Fidelity Services Group career portal or contact their HR department directly using the official contact details found on their website.
Due to high volumes, if you don’t hear back within 10 working days of the closing date, kindly consider your application unsuccessful. However, keep an eye on future openings — Fidelity continuously hires across various departments.
Closing Thoughts
Starting your journey in the customer service call centre world doesn’t get better than this. With Fidelity Services Group, you’re not just getting a job — you’re building a career in one of South Africa’s most established security companies. If you’re dedicated, reliable, and passionate about helping people, now’s your chance to shine.
Don’t wait until the last minute — apply today and take the first step toward becoming a valued part of the Fidelity team.
Apply Now
