Apply for Call Centre Officer at Western Cape Government
| Job Title: | Call Centre Officer: People Management Contact Centre |
|---|---|
| Date: | 2025/10/20 (Closing Date) |
| Location: | Cape Town, CBD, Western Cape, South Africa |
| Salary: | R325,101 – R382,959 per annum (Salary Level 7) |
| Company: | Western Cape Government – Department of the Premier |
| Job Reference: | Ref No. DOTP 80/2025 | Tracking Number: WCG250918-2 |
| Job Type: | Permanent |
Introduction
If you’re passionate about HR work, have a knack for client service, and are looking for a stable role in public service, this opportunity might be your next big move. The Western Cape Government is hiring a Call Centre Officer for its People Management Contact Centre in Cape Town. This is a great chance to work in a professional, high-impact environment while supporting over eleven government departments. It’s an ideal role for anyone eager to grow within public administration while supporting the human resources recruitment process across the province.
About the Role
The Call Centre Officer plays a key role in the People Management Contact Centre, which offers support through a call centre, walk-in services, and mobile centres. Your job will be to respond to HR-related queries from internal staff, whether it’s about leave, pensions, performance management, or recruitment processes. This position is integral in helping employees navigate complex HR issues while maintaining top-tier client care and data accuracy.
In this dynamic HR recruitment role, you will also update HR systems, compile reports, and participate in mobile centre initiatives, ensuring that employees across different departments receive consistent and reliable support.
Who Should Apply
This job is tailor-made for individuals who enjoy interacting with people, solving problems, and navigating employment platforms and systems. If you’re a recent graduate with a diploma or degree in Human Resources, Public Management, or a related field — and you’ve already got at least a year of experience in HR or a contact centre — this position could be a perfect fit. Professionals who value stability, public service, and structured career growth will find this role especially rewarding.
Having a valid driver’s licence is an advantage, especially since mobile centre support forms part of the role. But if you’re living with a disability that restricts driving but have reliable transport access, you’re still encouraged to apply.
Skills & Requirements
- Education: 3-year National Diploma or B-Degree in HR, Public Management, or similar field
- Experience: At least 1 year of relevant experience in Human Resources or within a call/contact centre
- Knowledge of: HR policies, Public Service regulations, data systems like PERSAL, and case management software
- Soft Skills: Strong communication, patience, attention to detail, and professionalism
- Technical Skills: Proficiency in Microsoft Office, data capturing, analysis, and reporting
This job demands a well-rounded individual who can multitask, resolve queries efficiently, and uphold professionalism at all times. Experience with job application platforms and an understanding of South African public sector protocols will be highly beneficial.
Benefits
One of the biggest perks of working for the Western Cape Government is job stability and access to structured growth opportunities. On top of your base salary (R325,101 – R382,959 per year), you may also qualify for government-funded benefits such as:
- Medical aid
- Housing allowance
- Pension fund contributions
- Training and upskilling opportunities
You’ll be joining a committed team that values excellence, service delivery, and empowerment. Plus, with Cape Town as your base, you’ll work in one of South Africa’s most vibrant cities, full of career possibilities and culture.
How to Apply
Ready to start your employment application? Visit the official Western Cape Government website and submit your application online before 20 October 2025. Be sure to have all your documentation ready for potential verification — shortlisted candidates will undergo reference checks and possibly practical and competency assessments.
If you experience any issues with the application process, contact technical support at 0861 370 214 (Monday to Friday, 08:00–16:00). For job-specific queries, call Ms B Esau at (021) 483 7037.
Closing Thoughts
If you’ve been looking for a public sector job with long-term benefits, a meaningful mission, and a clear path forward, this is your chance. This position is not just a job — it’s a gateway into government HR systems, providing you exposure to multiple departments while making a direct impact. Whether you’re stepping into your career or looking for growth within the recruitment in South Africa sector, take the leap and apply now.
Explore more Western Cape Government jobs and get started with your job application support today!
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