Call Centre Agent (New Accounts) – Join Mr Price Money in Durban
| Job Title: | Call Centre Agent (New Accounts) |
|---|---|
| Date: | Posted: 10/16/2025 |
| Location: | Durban, KwaZulu‑Natal, South Africa |
| Salary: | [Not disclosed] |
| Company: | Mr Price Money |
| Employment Type: | On‑site / Full Time |
Introduction
If you enjoy interacting with people, resolving queries and helping customers move forward, then the Call Centre Agent (New Accounts) role at Mr Price Money in Durban could be a great fit. This is more than a typical call centre job — you will be handling new account applications, verifying information, managing customer communication, and ensuring that customers get a smooth onboarding experience. You’ll play a vital role in growing the company’s credit customer base while delivering excellent service. For someone who wants stability, growth, and daily customer contact, this is a role to consider seriously.
About the Role
As a New Accounts Call Centre Agent with Mr Price Money, you will engage with applicants seeking to open store credit accounts. Your responsibilities will include confirming employment and personal information, updating customer data on debtor systems, processing applications, and making outbound calls to follow up on missing documentation. You’ll be assessing customers’ submitted financial documents to support decision-making on account setup. Ensuring accuracy and timeliness is key, as is managing inquiry backlogs and preventing customer complaints. This role demands proactiveness, professionalism, and strong communication skills.
Who Should Apply
This position is ideal for individuals who have already gained call centre experience, especially in account creation or customer onboarding. If you enjoy detailed work, verifying data, and engaging with people, you’ll thrive here. You should also be someone who wants to learn more about credit, compliance, and financial services within a retail group. This role is well‑suited to those who plan to grow within the Mr Price Group or within financial services more broadly. If you have a passion for customer service and want to build your career, this could be your next step.
Skills & Requirements
To qualify, you should have:
- A Grade 12 certificate (matric)
- At least 1 year of call centre experience, ideally handling new or existing customer accounts, verifications, or updates
- Knowledge of relevant legislation, including the Consumer Protection Act, POPI, National Credit Act, and ICASA regulations
- Strong analytical abilities to assess financial documents and customer profiles
- Excellent attention to detail to ensure accuracy in customer records and application processing
- Clear, effective communication skills — especially over the phone
- A proactive attitude and willingness to grow and learn
Benefits
This is not just a standard job — Mr Price Money offers meaningful incentives and growth potential. Achieve your targets and you can earn performance incentives tied to your hard work. You’ll also benefit from the group’s learning and development programs designed to upskill you and expand your career path. After one year of permanent service, you may qualify to participate in the Mr Price Group share scheme, giving you a stake in the company’s success. As a staff member, you’ll enjoy discounts across the Mr Price retail brands like Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys. Being part of this financial services arm within a large retail group means you get exposure to credit operations, compliance, and customer service best practices.
How to Apply
If this role speaks to you, prepare a clear, up‑to‑date CV outlining your call centre experience, skills in verification, and any compliance knowledge you have. Visit the Mr Price Group careers portal (or the relevant job posting page) to submit your application. Be sure to highlight your experience with customer accounts, your knowledge of POPI or credit legislation, and your ability to work accurately under pressure. Ensure your contact details are correct and follow up if needed. Apply as soon as possible — the sooner they see your name, the better your chances.
Closing Thoughts
The Call Centre Agent (New Accounts) position at Mr Price Money offers you a chance to be a key interface between the customer and the company’s credit services. If you bring empathy, accuracy, strong communication skills, and a hunger to grow, this role gives you both immediate purpose and long-term potential. It’s an excellent jump point into the broader financial services or retail credit field. If you meet the requirements, don’t hesitate to apply and start your journey in a dynamic environment.
