Join MCI as a Call Center Collections Agent in Cape Town
| Job Title: | Call Center Collections Agent |
|---|---|
| Date: | Posted on 7 September 2025 |
| Location: | Cape Town, ZA |
| Salary: | Commensurate with experience |
| Company: | MCI |
| Start Dates: | 20 October 2025 | 24 November 2025 |
Introduction
Looking to launch or grow your career in customer service and collections? MCI, a trusted global leader in Business Process Outsourcing, is now hiring Call Center Collections Agents in Cape Town. This full-time opportunity is perfect for individuals who enjoy fast-paced work, problem-solving, and providing exceptional customer experiences. If you’re eager to grow professionally while helping a leading provider of media and technology services manage customer accounts, this role is for you. With start dates in October and November 2025, now is the perfect time to take that next career step.
About the Role
As a Call Center Collections Agent at MCI, your primary responsibility is to manage overdue accounts for a global entertainment and internet services provider. You will contact customers via phone or email, negotiate payment plans, and ensure that payment arrangements are honored. This role plays a critical part in improving financial performance while maintaining customer satisfaction. You’ll also work closely with internal teams to resolve any billing issues and make sure all communications follow legal and compliance standards. Work hours align with U.S. time zones, offering unique exposure to international processes.
Who Should Apply
This role is ideal for driven individuals with a background in collections, billing, or customer service. If you’re someone who thrives in high-energy environments, has a keen eye for detail, and enjoys talking with people, you’ll find this job highly rewarding. The position welcomes entry-level professionals with at least 6 months of relevant experience. Whether you’re looking to grow your existing career or transition into a new industry, MCI offers a supportive platform for long-term success.
Skills & Requirements
To qualify for the role, candidates must be 18 years or older with a valid Matric Certificate and a clear criminal record. You should have a minimum of 6 months’ experience in collections or customer service, along with strong negotiation and communication skills. Familiarity with billing systems and collections procedures is a big plus. Applicants must be comfortable using computer systems, type at least 45 words per minute, and handle customer interactions with professionalism and empathy. Dependability, strong problem-solving abilities, and the ability to multitask are all essential traits for success in this role.
Benefits
MCI offers a competitive salary package that grows with your experience and performance. After a successful probation period, employees gain access to medical benefits that cover general practitioners, chronic medications, basic dental and optical care, and emergency services. You’ll also enjoy paid annual leave, performance-based incentives, and clear opportunities for career advancement. MCI invests heavily in employee growth through paid training and internal promotions. The work environment is collaborative and supportive, with a relaxed dress code and an emphasis on work-life balance.
How to Apply
To be considered, applicants must complete a full application on the official MCI careers portal. This includes answering screening questions and completing a brief pre-employment assessment. It’s essential to follow all application steps to be eligible for the next stage. Be prepared for a background check and possible drug screening, both of which are standard parts of MCI’s hiring process. Don’t wait—spaces are limited, and these roles fill quickly due to high demand.
Closing Thoughts
Starting your career as a Call Center Collections Agent with MCI means joining a company that values its employees and encourages growth from within. Whether you’re just beginning your career journey or looking for your next challenge, this position offers real growth potential, professional development, and long-term job stability. If you’re ready to contribute to a dynamic team and support customers with empathy and professionalism, we encourage you to apply today and become a part of MCI’s global success story.
