Join Pedros as a Second Line Desktop Support Engineer
| Job Title: | Second Line Desktop Support Engineer |
|---|---|
| Date: | Closing Date: 30 September 2025 |
| Location: | Newlands East, KwaZulu-Natal |
| Company: | Pedros |
| Job Type: | Permanent |
| Division: | Head Office |
| Industry: | Restaurants / Information Technology |
| Experience Level: | Mid-Senior (3–5 years) |
Introduction
Are you a tech-savvy problem solver ready to take your IT career to the next level? Pedros, one of South Africa’s fastest-growing restaurant brands, is looking for a skilled Second Line Desktop Support Engineer to join their IT team in Newlands East, KwaZulu-Natal. This permanent position offers the chance to work with a dynamic company that values innovation, speed, and technical excellence. If you’re passionate about IT support, infrastructure management, and providing exceptional user experience, this role is your opportunity to shine in a growing national brand.
About the Role
As a Second Line Desktop Support Engineer at Pedros, you’ll be responsible for ensuring smooth daily operations across their IT systems and infrastructure. You’ll work closely with internal teams and external vendors to troubleshoot and resolve complex technical issues, ranging from hardware glitches to software malfunctions and network interruptions. This role also involves supporting broader IT projects, monitoring system performance, and helping maintain secure, reliable services across the organization. From setting up user accounts to managing access controls and compliance, you’ll be a critical part of keeping Pedros’ digital environment stable and secure.
Who Should Apply
This opportunity is perfect for IT professionals with a few years of experience under their belt who are ready to step into a more advanced support role. You’re the right fit if you enjoy hands-on problem-solving, thrive in fast-paced environments, and have a genuine interest in computer systems and network infrastructure. If you’ve supported users, worked with server systems, and enjoy being the go-to person for technical support, Pedros is offering the kind of growth you’re after. Being proactive, helpful, and a good communicator will make you stand out even more.
Skills & Requirements
To succeed in this Second Line Desktop Support Engineer role, you’ll need to bring both technical and interpersonal skills. Here’s what Pedros is looking for:
- 3–5 years of experience in IT support or a related technical job
- Strong knowledge of computer systems, IT networks, and common business software
- Ability to diagnose and fix both hardware and software issues
- Experience in server and infrastructure support is a plus
- Familiarity with IT security standards and best practices
- Relevant IT certifications (CompTIA, Microsoft, or similar) are preferred
- Excellent communication and troubleshooting skills
- Comfortable working under pressure during outages or emergencies
Benefits
Pedros isn’t just offering a job—it’s offering a career path in IT. As a growing company, Pedros provides real opportunities to expand your technical skill set, contribute to major IT projects, and be part of a collaborative, fast-paced environment. You’ll gain exposure to new technologies and systems while working with a supportive team that values initiative. The role includes competitive compensation and the potential for advancement as the company grows. You’ll also enjoy being part of a well-known South African brand that prioritizes quality, people, and progress.
How to Apply
Interested in becoming Pedros’ next Second Line Desktop Support Engineer? Applying is simple. Prepare an up-to-date CV that highlights your IT support experience, certifications, and any notable achievements in infrastructure or technical troubleshooting. Submit your application via Pedros’ careers portal or LinkedIn job listing by 30 September 2025. Be sure to double-check your contact details and keep an eye on your inbox for interview invitations or next steps. This could be the move your career has been waiting for.
Closing Thoughts
If you’re ready to bring your technical skills to a growing national brand and work in an environment that values innovation, now is your time. Pedros is offering a real opportunity to advance your career in IT system support while contributing to a trusted name in the restaurant industry. With exciting challenges, a supportive work culture, and room to grow, this Second Line Desktop Support Engineer role is more than just another IT job—it’s a gateway to the next chapter of your career. Don’t wait—apply today.
