Join Hungry Lion as an IT Service Desk Engineer – 12-Month Role
| Job Title: | IT Service Desk Engineer (12-Month Fixed Term) |
|---|---|
| Date: | Posted on 6 September 2025 |
| Location: | Stellenbosch, Western Cape, South Africa |
| Salary: | Market Related / Competitive |
| Company: | Hungry Lion |
| Job Type: | Temporary (12 Months), Mid-Level |
| Industry: | IT / Support Desk / Call Centre |
Introduction
Are you ready to kickstart or elevate your career in IT support? Hungry Lion, one of South Africa’s fast-growing and dynamic food retailers, is looking for a motivated IT Service Desk Engineer to join their Stellenbosch-based team on a 12-month fixed-term contract. This is more than just a job—it’s your chance to gain real experience with service desk software, remote support tools, and live ticketing systems while supporting an expanding retail business.
If you’re a problem-solver who enjoys helping people and has a knack for tech, this could be the perfect fit. With exposure to top IT service desk tools and a customer-centric work culture, this opportunity can be the stepping stone to a rewarding IT career.
About the Role
As the first point of contact for all IT-related issues across Hungry Lion’s stores and internal users, your main mission is to deliver efficient, friendly, and effective technical support. You’ll be answering inbound calls, logging incidents, classifying support tickets, and using industry-standard it helpdesk tools like Freshservice to ensure all issues are tracked and resolved promptly.
From handling basic troubleshooting to escalating tickets to second-line support, this position offers a great opportunity to build expertise in it support desk environments, all while improving your communication and customer service skills.
Who Should Apply
This role is perfect for recent IT graduates, junior IT professionals, or customer-focused individuals looking to grow into tech support roles. If you’ve worked in a call centre or support desk environment before, you’ll adapt quickly to the tools and expectations.
We’re looking for team players who are curious, self-driven, and thrive in a fast-paced setting. If you’re eager to learn and ready to help others, you’ll fit right in. Candidates with experience using service desk tools or providing customer service support via phone or online chat will have an advantage.
Skills & Requirements
To be successful in this role, you’ll need a mix of tech knowledge, communication skills, and a service mindset. Here’s what we’re looking for:
- Grade 12 (essential); Diploma in IT (advantageous)
- At least 1 year of experience in IT support or a service call centre
- Familiarity with basic IT service and support principles
- Working knowledge of Google Suite and other cloud tools
- Clear verbal communication in English and one additional South African language
- Strong problem-solving and troubleshooting abilities
- Experience with service desk software like Freshservice is a bonus
- Ability to work under pressure and manage multiple tickets at once
- Availability for after-hours and rotational on-call duties
Benefits
Joining Hungry Lion means more than just a paycheck. You’ll be part of a supportive and energetic environment that values growth and teamwork. Here’s what you can expect:
- Hands-on experience with cutting-edge it service desk tools and ticketing systems
- Exposure to real-time problem-solving and live support operations
- A strong stepping stone into broader roles in IT infrastructure, support, and systems
- Workplace that values customer service, learning, and innovation
- Collaborative team culture with regular knowledge sharing
- Potential for future permanent roles based on performance and availability
How to Apply
Interested candidates can apply directly through Hungry Lion’s careers page or via job platforms where the position is listed. Make sure your CV is updated to reflect your IT knowledge, call centre or support experience, and any exposure to it service desk environments. A brief cover letter outlining why you’re a great fit is always a plus!
Applications are reviewed on a rolling basis, so the sooner you apply, the better your chances of moving to the interview stage.
Closing Thoughts
Whether you’re just starting your career or looking to gain solid experience in a thriving IT support team, this role at Hungry Lion could be your breakthrough. With a welcoming culture, top-tier it helpdesk tools, and the opportunity to support a national brand, you’ll be part of something meaningful and impactful.
If you enjoy solving problems, helping users, and learning every day, don’t miss out on this 12-month opportunity. Apply now and take the first step toward building your career in it support desk and beyond.
Apply Now
