Join First Technology as a Call Centre Agent – Night Shift Role Now Hiring
| Job Title: | Call Centre Agent – Tier 1 IT Support |
|---|---|
| Date: | Closing Date: 26 September 2025 |
| Location: | Johannesburg Central, Gauteng |
| Salary: | Not disclosed |
| Company: | First Technology Pty Ltd |
| Job Type: | Permanent – Night Shift |
Introduction
Looking to start or grow your career in IT support and customer service? First Technology Pty Ltd, a respected name in South Africa’s IT landscape, is hiring for a Tier 1 Call Centre Agent position. If you’re a night owl with a passion for helping others and resolving technical issues, this opportunity is ideal for you. Working in the heart of Johannesburg Central, this role provides valuable hands-on experience in technical support while being part of a collaborative team. With a company known for innovation and reliable tech services, this is your chance to step into the world of IT support in a fast-paced, customer-focused environment.
About the Role
As a Level 1 IT Call Centre Agent at First Technology, you’ll be the first point of contact for customers requiring technical assistance. You’ll handle a mix of inbound calls, emails, and chat support — helping users navigate common technical problems and ensuring service tickets are created accurately. Your main responsibilities will include guiding users through simple troubleshooting steps, documenting issues in the support system, and escalating more complex problems to higher-tier technicians. Your communication skills and attention to detail will help ensure customer satisfaction and fast resolution of service tickets. You’ll also support the company’s social media communication for tech-related queries.
Who Should Apply
This position is perfect for individuals who enjoy customer service and have a solid grasp of basic computer skills. Whether you’re new to IT support or already have some call centre experience, what matters most is your willingness to learn, your ability to stay calm under pressure, and your commitment to resolving customer issues. You must be able to work night shifts and have reliable transport — your own vehicle is preferred. If you’re a tech-savvy communicator who thrives in fast-paced environments, this could be the ideal next step in your support career.
Skills & Requirements
To succeed as a Call Centre Agent at First Technology, you’ll need more than just technical know-how. Here’s what the role requires:
- Customer service support mindset with empathy and patience.
- Clear and confident verbal and written communication skills.
- Basic technical IT support knowledge and the ability to follow troubleshooting scripts.
- Strong problem-solving skills and a methodical approach.
- Ability to create accurate support tickets and escalate when needed.
- Familiarity with call centre services tools and ticketing systems (training provided).
- Must be located in Johannesburg with access to reliable night-time transport.
Benefits
Working at First Technology means joining a well-established, forward-thinking company that values both customers and employees. Here are some key benefits:
- Work with a supportive support team in a fast-growing technology environment.
- Gain experience with professional company IT support operations and escalation processes.
- Valuable on-the-job training for entry-level technical support jobs.
- Potential growth into Level 2 and Level 3 roles within the organisation.
- Be part of a company that plays a key role in technology support companies across South Africa.
- Enjoy the stability of a permanent night shift role with consistent working hours.
How to Apply
If this sounds like the job for you, don’t wait — apply before the closing date on 26 September 2025. Prepare a brief, professional CV that highlights your customer service and technical experience, even if it’s entry-level. Mention any experience handling service tickets or assisting clients via phone or email. Be sure to note your availability for night shift work and confirm you have reliable transport. Submit your application directly through First Technology Pty Ltd’s official career portal or the job board where you found this posting.
Closing Thoughts
The Tier 1 Call Centre Agent role at First Technology offers a fantastic stepping stone into the world of IT support. It’s more than just answering phones — it’s about building meaningful connections, solving real problems, and becoming part of a trusted name in IT support call center services. Whether you’re fresh out of college or looking to switch into tech from another industry, this job provides the right foundation. Apply now and take the first step toward a rewarding support career with First Technology.
