Herotel Technical Support Intern: Kickstart Your IT Career
| Job Title: | Technical Support Intern (Paid – Fixed Term) |
|---|---|
| Date: | Posted on 6 September 2025 |
| Location: | Pretoria, South Africa |
| Salary: | Paid Internship (Fixed-Term, 3 Months) |
| Company: | Herotel |
| Job Type: | Temporary, Internship |
Introduction
Looking to break into the tech industry with real-world experience? The Technical Support Intern position at Herotel in Pretoria offers a rare opportunity for students to work directly with experienced IT professionals. This paid internship is ideal for anyone studying towards an IT qualification and eager to build solid technical skills while gaining insight into what a modern, team-focused IT department looks like in action.
Herotel is a respected name in South Africa’s telecommunications space, known for its innovation and commitment to inclusivity. If you’re interested in an information technology position where you can make a real impact and grow your technical ability, this opportunity could be the stepping stone you’ve been searching for.
About the Role
As a Technical Support Intern at Herotel, you will work closely with the Service Desk Team to deliver daily desktop support and maintain the company’s computer systems. This includes hands-on responsibilities like configuring laptops, maintaining antivirus software, setting up printers, and ensuring all hardware and network devices are running smoothly.
Under the direct guidance of a senior IT engineer, you’ll also assist with backups, inventory management, and logging support tickets. The role offers a real-world window into the life of a desktop support engineer and is a valuable entry point for aspiring professionals seeking paid IT internship opportunities.
Who Should Apply
This internship is perfect for students currently studying towards an IT diploma or degree who are looking for work experience in a professional environment. If you’re someone who enjoys solving technical issues, has strong communication skills, and wants to be part of a team in work environments that value learning and growth, this role is for you.
Applicants with some technical qualifications—like A+, N+, or Microsoft Azure Fundamentals (AZ-900)—will have an advantage, but they’re not mandatory. The most important traits are a willingness to learn, being proactive, and the ability to work independently and collaboratively within a team work setting.
Skills & Requirements
To be considered for the Technical Support Intern position at Herotel, candidates should meet the following criteria:
- Minimum of Grade 12 (Matric)
- Currently studying toward an IT-related qualification (Diploma or Degree)
- Basic experience in installing and configuring laptops and devices
- Knowledge of computer technical tools and basic desktop support
- Comfortable using Microsoft Office tools like Word and Excel
In addition, key soft skills include:
- Strong communication ability
- Excellent time-management and problem-solving skills
- A proactive and accountable mindset
- Attention to detail and strong technical skills
Having work experience in IT—whether through a class project, a personal build, or past internships—will also be highly regarded.
Benefits
While this is a fixed-term internship, the benefits are plenty for someone at the start of their IT career. Here’s what you get:
- A paid internship with hands-on learning
- Opportunity to work for one of South Africa’s leading telecom companies
- Direct mentorship from experienced IT engineers
- Experience with ticketing systems, hardware setups, and basic networking
- A work culture that values team and work collaboration
This opportunity also strengthens your resume by giving you verified experience in an actual technical support environment—something highly valued in any future job of technical support engineer.
How to Apply
To apply for the Technical Support Intern position at Herotel, you can submit your application via the company’s career portal. Alternatively, you may also apply through job platforms like Indeed or LinkedIn using your updated resume.
Make sure your CV highlights your technical qualifications, software skills, and any past projects or internships you’ve participated in. Due to high application volumes, Herotel advises that if you don’t hear back within four weeks, consider your application unsuccessful.
Closing Thoughts
If you’re eager to start your career in IT and gain valuable work experience, this internship is a brilliant way to do just that. You’ll work in a supportive team in work settings that challenge you while offering space to grow. Whether your goal is to become a future IT support engineer or simply strengthen your computer technical foundation, this role ticks the right boxes.
Don’t miss this chance to take a meaningful step forward. Apply now, sharpen your technical skills, and make your mark with Herotel.
Apply Now
