Join FNB as a Call Centre Agent in Randburg
| Job Title: | Call Centre Agent-1 |
|---|---|
| Date: | Closing Date: September 10, 2025 |
| Location: | Randburg, South Africa |
| Salary: | Market-Related |
| Company: | FNB (First National Bank) |
| Job Type: | Full-Time |
| Experience Required: | Minimum 2 Years in Call Centre |
Introduction
Looking to grow your career in a dynamic environment? FNB, one of South Africa’s most respected financial institutions, is currently hiring for a Call Centre Agent position in Randburg. If you’re passionate about customer service and want to work at a company that values innovation, collaboration, and personal growth, this could be your next big move. With only a few days left to apply, now is the perfect time to act!
About the Role
This Call Centre Agent role is a customer-facing position that involves resolving client queries, delivering high-quality service, and working in a performance-driven environment. You will engage with customers via phone or digital channels and ensure that their issues are resolved efficiently and professionally. The role also includes recording client interactions on the CRM system and contributing to the team’s overall performance targets. This is more than just a job — it’s your chance to represent a top-tier bank while developing a wide range of career-ready skills.
Who Should Apply
FNB is looking for individuals who thrive in fast-paced environments and enjoy solving problems. If you’re adaptable, proactive, and customer-obsessed, this role is a great fit. You’ll need to stay calm under pressure, communicate clearly, and be capable of thinking on your feet. Candidates with previous experience in banking, digital platforms, or fraud detection will have a competitive edge — but above all, the bank values a can-do attitude and a commitment to delivering excellent customer service.
Skills & Requirements
To be considered for this role, applicants must have:
- A valid Matric certificate (Grade 12)
- At least 2 years of call centre experience
- Excellent communication and problem-solving skills
- Proficiency in CRM systems
- Understanding of digital banking platforms
- Basic knowledge of forensic investigations is a plus
- Ability to work within strict deadlines
- Strong administrative and time-management skills
Experience in financial services or exposure to fraud detection will strengthen your application.
Benefits of Working at FNB
FNB is not just a workplace — it’s a growth space. By joining this team, you’ll be part of a company that celebrates innovation, diversity, and professional development. As a Call Centre Agent, you’ll enjoy:
- Access to internal training and upskilling programs
- Opportunities to collaborate with experts and expand your network
- A supportive and forward-thinking work culture
- Involvement in meaningful work that impacts millions of customers
- Clear career progression pathways
FNB employees enjoy job stability, competitive salaries, and a chance to grow within one of the top banking institutions in South Africa.
How to Apply
Ready to apply? Submit your application online via the official FNB Careers portal before the closing date of September 10, 2025. Make sure your CV is updated, highlight relevant call centre experience, and include any customer service or CRM training you’ve completed. Don’t wait — these types of call center agent jobs at FNB tend to attract a high volume of applicants due to the bank’s outstanding reputation and career growth potential.
Closing Thoughts
If you’ve been searching for call center agent hiring opportunities with real potential, FNB’s Call Centre Agent role could be your breakthrough. This is a chance to do meaningful work in a supportive and innovative environment. Whether you’re looking to expand your experience in customer service or start a new chapter with a leading brand, this job ticks all the boxes. Apply today and take the first step toward a brighter future at FNB.
Apply Now
