Call Center Collections Agent at MCI – Apply Now for Career Growth
| Job Title: | Call Center Collections Agent |
|---|---|
| Date: | Posted on 19 September 2025 |
| Location: | Cape Town, South Africa |
| Salary: | Commensurate with experience |
| Company: | MCI (Marlowe Companies Inc.) |
| Job Type: | Full-Time |
| Start Date: | 20 October 2025 |
Introduction
Are you looking to start or grow your career in customer service or collections? The Call Center Collections Agent position at MCI in Cape Town could be your next big opportunity. MCI is a respected global leader in Business Process Outsourcing (BPO), known for delivering tailored, tech-driven solutions to leading companies worldwide. This role is ideal for individuals who enjoy solving problems, interacting with customers, and want to be part of a professional, supportive team. With a competitive salary, room for growth, and a dynamic work culture, this is one of the best career jobs currently available on any top job site portal.
About the Role
As a Call Center Collections Agent at MCI, you’ll be handling overdue accounts for a top global media and tech client. Your main goal will be to recover outstanding balances by contacting customers, negotiating payment arrangements, and ensuring follow-up. It’s a role that demands strong communication, patience, and a solution-oriented approach. You’ll work closely with other departments to resolve billing issues, maintain accurate customer records, and ensure full compliance with legal collection practices.
Who Should Apply
This role is perfect for anyone with at least six months of experience in collections, billing, or customer service. If you’re highly motivated, a good communicator, and not afraid to take initiative, this could be a great fit. Whether you’re just starting your career on a job website or looking to move into a more specialized role, this is a prime opportunity for career growth. Applicants must be 18+, have a clear criminal record, and hold a valid Matric certificate.
Skills & Requirements
- Minimum 6 months’ experience in collections, billing, or customer support
- Grade 12 (Matric) qualification is mandatory
- Excellent communication and interpersonal skills
- Proven negotiation and conflict resolution abilities
- Ability to work US-based hours
- Typing speed of at least 45 WPM with high accuracy
- Computer literacy and comfort with collections software
- Strong attention to detail and organization
- Empathy and professionalism when dealing with customers
Benefits
MCI offers far more than just a paycheck. You’ll enjoy:
- Annual Leave: Paid time off to relax or handle personal matters
- Health Benefits: Medical coverage post-probation, including GP visits, dental, optical, and emergency services
- Paid Training: Learn on the job while getting paid
- Career Growth: Internal promotions are prioritized, offering a clear path to advancement
- Positive Work Culture: Join a collaborative and respectful environment
- Casual Dress Code: Dress comfortably while maintaining professionalism
Whether you’re browsing a careers portal or job site portal for stable, meaningful work—this role offers both security and potential.
How to Apply
To apply for the Call Center Collections Agent role, visit MCI’s official careers site. Complete the full application, which includes screening questions and a short pre-employment assessment. Ensure all details are accurate and up-to-date. Applications must be submitted before the 20 October 2025 start date. Only candidates who pass the background check and drug screening will be considered. If you’re using a careers site or jobs portal, be sure to follow the “Apply Now” link to access MCI’s official job page directly.
Closing Thoughts
Whether you’re job hunting on a popular job website or just exploring career options, this opportunity with MCI stands out for all the right reasons. It offers more than just a paycheck — it’s a chance to build a long-term, fulfilling career. With a supportive work environment, structured growth, and excellent benefits, now’s the time to make your move. Don’t wait — your next great career step could start today. Apply now and take control of your future.
