| Job Title: | Call Center Agent – Inbound |
|---|---|
| Closing Date: | Posted on August 2, 2025 |
| Job Details & Overview: | Location: John Vorster Drive 1240, Centurion, South Africa | Employment: Full-time | Experience: 1+ Year in Customer Service | Education: Matric/Grade 12 |
Join WNS Global Services as a Call Center Agent in Centurion
WNS Global Services is hiring passionate and customer-focused individuals to join their team as Inbound Call Center Agents in Centurion, South Africa. If you’re ready to build a career with a global leader in Business Process Management (BPM), this could be your opportunity to grow in a high-performance environment.
About WNS Global Services
WNS Global Services Inc. (NYSE: WNS) is a globally recognized BPM leader, delivering business value to over 400 clients across industries such as banking, healthcare, insurance, travel, and telecommunications. With more than 41,000 professionals operating from 60+ delivery centers worldwide, WNS continues to shape the future of outsourcing services.
WNS South Africa, established in 2003, operates from eight delivery centers with over 4,000 employees. It is a market leader in Business Process Outsourcing across the country and beyond.
What This Role Offers
As a Call Center Agent, you’ll be the first point of contact for customers. Your role will involve resolving inquiries, promoting client products, and ensuring every interaction adds value to the customer experience.
Key Responsibilities
- Respond to high-volume inbound customer inquiries
- Identify and understand customer needs
- Promote client products and services effectively
- Provide accurate, consistent information across platforms
- Escalate complex issues to the appropriate teams
- Encourage customer loyalty and retention
- Maintain secure, accurate records in internal systems
- Follow all company policies and procedures
Who Should Apply
This role is ideal for individuals who thrive in a fast-paced customer service environment and are passionate about helping people. If you’re looking for a stable, full-time job with growth potential, this is for you.
Minimum Requirements
- Matric / Grade 12 certificate or equivalent
- At least 12 months of customer service experience (preferably in a call center)
Desired Skills and Attributes
- Strong customer service mindset
- Proactive problem-solving and decision-making
- Goal-oriented and able to meet targets
- High tolerance for pressure and stress
- Excellent teamwork and collaboration skills
- Flexible and quick to adapt to change
Why Join WNS?
- Clear role expectations and structured career path
- Coaching, mentoring, and ongoing development
- Engaging work culture focused on excellence
- Celebrate achievements and milestones
- Contribute to community initiatives through the WNS Cares Foundation
How to Apply
Interested candidates can apply by submitting their updated CV through the official WNS Global Services careers portal or job listing platforms. Make sure your CV highlights your customer service experience and includes contactable references.
Final Thoughts
WNS Global Services offers more than just a job — it’s a place to grow, learn, and make an impact. If you’re looking to take your customer service career to the next level with a company that values excellence, teamwork, and community, apply today and start your journey with WNS in Centurion.
