| Job Title: | Travel Call Centre Agent |
|---|---|
| Date: | Closing Date: 22 August 2025 |
| Location: | Johannesburg |
| Salary: | Market Related |
| Company: | Bryte Insurance Company Limited |
Travel Call Centre Agent Job at Bryte Insurance
Introduction
Are you looking for a new opportunity in the customer service and insurance industry? Bryte Insurance Company Limited, a leading risk specialist in Southern Africa, is hiring a Travel Call Centre Agent in Johannesburg. If you’re passionate about helping people, enjoy working in a dynamic environment, and want to grow your career in travel insurance, this could be the right role for you.
About the Role
As a Travel Call Centre Agent, you will be the voice of Bryte Insurance for customers and travel agents. Your main role will involve handling phone calls and emails, giving travel insurance advice, and assisting with sales and policy changes. You’ll work closely with both customers and travel agents to ensure they understand Bryte’s travel insurance products and receive excellent service.
Who Should Apply
This role is perfect for someone who enjoys working in a fast-paced environment, has strong communication skills, and has experience in customer service or a call centre. If you’re fluent in English and Afrikaans, can stay calm under pressure, and are comfortable working with different computer systems, this could be a great fit.
Skills & Requirements
- Matric qualification
- FAIS Compliant with RE5 for Representatives
- Up-to-date CPD (Continuous Professional Development) points
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills in English and Afrikaans (preferred)
- Previous experience in a call centre environment
- Knowledge of travel insurance and customer service practices
- Ability to work independently and manage time effectively
- Strong attention to detail and problem-solving skills
Key Responsibilities
- Handle incoming calls and emails from customers and travel agents
- Assist with travel insurance queries and provide accurate product information
- Schedule appointments and process secure payments
- Manage email correspondence using provided templates
- Process policy amendments, confirmations of cover, and cancellations
- Follow up with customers when needed
- Ensure high levels of customer satisfaction
- Meet quality and performance standards set by management
- Handle and resolve customer complaints within company guidelines
Benefits
Bryte Insurance offers a competitive, market-related salary and the opportunity to work with a highly respected company in the insurance industry. You’ll be part of a skilled team and a professional work culture that values growth, customer care, and continuous improvement. Working hours are Monday to Friday, from 08:00 to 17:00, giving you weekends off for a balanced lifestyle.
How to Apply
Ready to take the next step in your career? Apply now by visiting the Bryte Insurance careers page or by contacting their HR department for further details. Be sure to submit your application before the closing date on 22 August 2025.
Closing
If you’re driven, detail-oriented, and love working with people, don’t miss this opportunity. Join Bryte Insurance and help make travel safer for everyone. Apply today and take your career in customer service to the next level.
