| Job Title: | Retentions Agent (Insurance Call Centre) |
|---|---|
| Date: | Posted on 26 August 2025 |
| Location: | Durban, KwaZulu-Natal, South Africa |
| Company: | Mr Price Money |
Retentions Agent Job at Mr Price Money (Insurance Call Centre)
Introduction
Are you passionate about customer service and skilled in resolving issues? Mr Price Money is offering an exciting opportunity for a Retentions Agent in their busy insurance call centre in Durban. If you’re looking to grow in the financial and insurance industry, this could be your ideal career move. You’ll be helping clients keep their policies while building trust and offering real solutions.
About the Role
As a Retentions Agent, your core responsibility will be to manage both inbound and outbound calls related to policy cancellations and customer complaints. You’ll work in a fast-paced call centre environment, using proven techniques to retain existing insurance customers. You’ll also assist with customer escalations and follow processes that ensure clients remain with Mr Price Money’s insurance services.
The role requires quick thinking, empathy, and a solution-driven mindset. It’s more than just a job – it’s about building relationships and maintaining customer satisfaction.
Who Should Apply
This position is best suited for individuals with strong communication skills and a passion for customer care. If you’ve worked in an insurance call centre before, or if you’re familiar with companies like 1Life, OUTsurance, MiWay, Hollard, Dial Direct or King Price Insurance, you’ll feel right at home in this role.
Candidates who can speak multiple languages and are knowledgeable in South African insurance regulations will have a definite advantage.
Skills & Requirements
- Matric (Grade 12) qualification is essential
- 1–2 years of experience in a customer retention or insurance-related role
- Knowledge of compliance regulations such as the POPI Act, NCA, and FSB
- RE5 or FAIS certification is a strong advantage
- Excellent verbal communication and problem-solving skills
- Ability to manage call volumes and work under pressure
- Multilingual ability is a plus
Key Responsibilities
- Handle both inbound and outbound customer calls
- Address policy cancellation requests and investigate reasons
- Use approved techniques to retain customers and explain insurance benefits
- Resolve customer complaints with professionalism and empathy
- Ensure that cancellation processes are closed within 30 days to meet compliance standards
- Support team performance by meeting retention and satisfaction targets
Benefits of Working at Mr Price Money
Mr Price Money offers a supportive and high-energy work environment where employees are given opportunities to grow. This insurance call centre job provides a stable platform for those looking to build a career in the financial services sector. Here are some perks:
- On-site work in Durban, eliminating long commutes
- Training and development opportunities
- Competitive salary and performance bonuses
- Be part of a trusted brand known for innovation and customer focus
- Exposure to various sectors like budget insurance, life insurance, and more
How to Apply
If this opportunity sounds like the right fit for you, don’t wait. Be among the first to apply and take the next step in your call centre career. Applications must be submitted through the Mr Price careers portal or designated recruitment platform. Ensure your CV is up to date and includes all relevant experience, certifications, and contact details.
Closing
This Retentions Agent position at Mr Price Money’s insurance call centre in Durban is a chance to grow in a rewarding industry while making a real difference in customer lives. If you’re ready to help customers understand the value of staying insured and want to join a well-known brand, apply today.
Your next big opportunity in insurance could be just one click away.
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