| Job Title: | Technical Assistant L1 |
|---|---|
| Date: | Posted on 21 August 2025 – Closing Date 30 September 2025 |
| Location: | Bellville, Western Cape |
| Company: | Nexio |
| Contract Term: | 12 Months |
Start Your Tech Career at Nexio as a Technical Assistant L1
Introduction
If you’re looking to start a career in information technology and services, this is your chance. Nexio is hiring for a Technical Assistant L1 position in Bellville, Western Cape. This entry-level opportunity is perfect for individuals who are ready to work in a fast-paced, 24/7 technology environment. With a 12-month contract and training provided, it’s the perfect entry point into a world of networking technology, fault management, and telecommunications support.
About the Role
The Technical Assistant L1 role is part of Nexio’s Network Management Centre, which supports event and fault management around the clock. In this position, you’ll be mentored and trained on key technical processes. Your main responsibilities will include:
- Monitoring alarms across Nexio’s network infrastructure
- Logging incidents quickly and accurately
- Handover of incidents to internal teams and support staff
- Facilitating and tracking field service calls
- Managing incident resolution through a ticketing system
- Closing out issues as per fault management procedures
- Understanding key performance indicators and targets
- Answering customer calls and emails within the required service levels
This role offers hands-on exposure to real-time network systems, making it ideal for anyone passionate about business technology, digital manufacturing, or enterprise information systems.
Who Should Apply
This opportunity is designed for motivated individuals who want to enter the ICT industry. Whether you are a recent matriculant or someone with a background in a call center or service desk, this position is a great way to gain experience. It’s especially ideal for:
- New graduates with an interest in IT or telecommunications
- Women in tech looking for entry-level roles
- Students or trainees pursuing certifications in IT or related fields
- Job seekers looking to transition into information technology security or site reliability engineering
Skills & Requirements
To succeed in this role, candidates should meet the following minimum requirements:
- Matric/Grade 12 or NQF Level 4 (essential)
- Basic computer literacy
- Strong interest in IT or telecommunications
- Experience in call centers or service desks (advantageous)
- Relevant IT or telecommunications certifications (advantageous)
Additionally, you should possess these soft skills:
- Logical thinking and problem-solving abilities
- Excellent communication—both verbal and written
- Willingness to learn and take initiative
- Ability to work well under pressure and meet deadlines
- Strong teamwork and interpersonal skills
- Flexibility and readiness to assist with other tasks as needed
Benefits
While this is a contract role, Nexio offers a supportive and inclusive work environment, ideal for gaining technical exposure. Here’s what you can expect:
- Mentorship and hands-on training
- Exposure to advanced telecommunications systems
- Opportunity to learn fault management processes
- Experience working in a 24/7 tech operations center
- Potential steppingstone into permanent roles within the company
- Work alongside professionals in intelligent automation and digital twin technology
The job may also appeal to those exploring paths in information technology governance, cybersecurity technology, or technology project management.
How to Apply
Applying is simple. If you meet the basic qualifications and are excited about this opportunity:
- Prepare your updated CV
- Highlight any experience related to IT, call centers, or networking
- Mention certifications or courses like Qualtrics survey software, Adobe Creative Cloud Student, or anything tech-related
- Apply through Nexio’s official career portal or check local job boards
Be sure to submit your application before the closing date of 30 September 2025.
Closing
This is more than just a job—it’s a chance to begin your journey into South Africa’s growing tech sector. If you’ve been looking for a foot in the door in information technology and services, Nexio’s Technical Assistant L1 role may be the perfect opportunity. Don’t miss out—apply today and take the first step toward your future in tech!
Apply Now
