| Job Title: | Call Agent – Fixed Term Contract |
|---|---|
| Closing Date: | 7 August 2025 |
| Job Details and Overview: |
Location: Johannesburg, Sandton – 135 Rivonia Road Company: Nedbank – Total Business Banking and Retail Cluster Career Stream: Call Centre (Service) Leadership Pipeline: Manage Self: Technical Contract Type: Fixed Term Reference: 141254 / REQ 138061 Recruiter: Twanette Coetser |
Call Agent Job in Johannesburg – Join Nedbank’s Team
Looking for a Call Agent job in Johannesburg? Nedbank is hiring driven and customer-focused individuals to join their contact centre in Sandton. This is your chance to grow with one of South Africa’s leading financial institutions in a fixed-term contract role.
About the Role
As a Call Agent at Nedbank, you’ll provide efficient and professional call services to clients. Your role will directly support customer satisfaction and long-term client relationships.
Who Should Apply
This position is ideal for individuals with previous call centre experience, a strong work ethic, and a desire to work in a professional financial environment.
Key Responsibilities
- Answer incoming calls and meet daily service targets.
- Escalate unresolved queries by logging cases properly.
- Promote Nedbank products to generate monthly lead targets.
- Follow all internal processes, policies, and service-level agreements.
- Support corporate and cultural initiatives across the team.
- Stay updated on industry regulations and risk standards.
- Share relevant client information with management and stakeholders.
Requirements
- Matric / Grade 12 / National Senior Certificate is essential.
- 1–2 years of call centre experience in a service environment.
- Clear ITC and criminal record.
- Basic computer literacy and strong English communication skills.
- Numerical aptitude and customer-first mindset.
Technical Knowledge Required
- Administrative procedures and systems
- Banking processes and terminology
- Risk, governance, and compliance controls
- Relevant software systems
- Business writing and professional conduct
Behavioural Competencies
- Customer loyalty and engagement
- Effective communication skills
- Work management and adaptability
- Commitment to quality and service excellence
Why Work at Nedbank?
- Be part of a respected South African banking brand.
- Opportunities to grow within the organisation.
- Supportive, ethical workplace culture.
- Engagement in community and CSR initiatives.
- Professional training and upskilling support.
How to Apply
Interested in this Call Agent job at Nedbank? Don’t miss out! Apply online before 7 August 2025. For assistance, contact the Nedbank Recruiting Team at +27 860 555 566.
If you don’t see the right opportunity now, activate job alerts on Nedbank’s careers portal to stay informed about future roles.
Ready to Build Your Future with Nedbank?
This is more than just a job—it’s a stepping stone toward a rewarding career in banking. If you’re dedicated, client-focused, and ready to grow, apply today and join Nedbank’s driven and professional team in Johannesburg.
