| Job Title: | Call Centre Agent (New Customer Accounts Processing) |
|---|---|
| Date: | Posted on 2025-08-26 |
| Location: | Durban, KwaZulu-Natal, South Africa (On-site) |
| Company: | Mr Price Money |
Call Centre Agent Job at Mr Price Money – Apply Now
Introduction
Are you passionate about customer service and looking to grow your career in the call centre industry? Mr Price Money is currently hiring a Call Centre Agent to join its dynamic team in Durban. This is an exciting chance to be part of a trusted South African brand while supporting new customer accounts and helping people access the financial solutions they need.
About the Role
As a Call Centre Agent in the New Customer Accounts Processing team, you will be responsible for handling all customer inquiries, processing store card applications, and verifying personal and employment details. Your role is vital in ensuring customers have a smooth and professional experience when applying for accounts with Mr Price Money.
You’ll also review customer financial documents, update personal details, and ensure everything is processed accurately and on time. Outbound agents will help grow the customer and credit base by processing applications across all Mr Price divisions.
Who Should Apply
This role is perfect for someone who enjoys helping others, has great communication skills, and is eager to work in a fast-paced call centre environment. If you’re confident on the phone, pay attention to detail, and have some experience with account processing or customer service, this opportunity is ideal for you.
Skills & Requirements
- Grade 12 (Matric)
- At least 1 year of call centre experience in account setup, verification, updates, or customer support
- Familiarity with industry legislation such as the Consumer Protection Act, POPI Act, National Credit Act, and ICASA regulations
- Excellent analytical and evaluation skills
- Problem-solving ability and proactive mindset
- Strong attention to detail and accuracy in updating customer records
- Clear and professional communication skills
- A positive attitude and willingness to learn and grow in the role
Benefits
Working at Mr Price Money offers more than just a job. It’s a chance to join a well-known and respected South African brand that values its employees and offers opportunities for career growth. You will be part of a supportive team where your work helps people access financial solutions that improve their lives.
Employees often enjoy:
- Stable on-site work in Durban with potential for growth
- Supportive management and team culture
- Training and development opportunities
- Working in a customer-focused, high-performance environment
How to Apply
If you’re ready to take the next step in your career and join one of South Africa’s leading retail groups, apply today! Visit the Mr Price careers portal, search for the Call Centre Agent position, and follow the application steps. Be sure to have your updated CV and any relevant documentation ready to upload.
Closing
Don’t miss this opportunity to grow your career with Mr Price Money. If you’re motivated, detail-oriented, and ready to help customers every day, this is your chance to shine. Apply now and become part of a brand that is trusted by millions across South Africa.
