| Job Title: | Quality Assurance Consultant |
|---|---|
| Date: | 29 August 2025 |
| Location: | Johannesburg, Gauteng, ZA |
| Salary: | Competitive Salary |
| Company: | Sanlam Group |
Exciting Quality Assurance Consultant Role at MiWayLife
Are you looking for a dynamic opportunity to enhance your career in the financial services industry? MiWayLife, a key division of Sanlam Group, is seeking a skilled and passionate Quality Assurance Consultant to join their team in Johannesburg. This role is a perfect fit for someone with experience in quality assurance, customer service, and administration within a fast-paced call center environment. If you’re looking to make a difference and help shape the future of a leading insurance provider, this could be the perfect role for you!
About the Role: A Key Position to Drive Excellence
The Quality Assurance Consultant at MiWayLife will play a crucial role in ensuring the highest level of service quality and compliance. The position involves reviewing and assessing sales calls to guarantee they meet established benchmarks. You’ll not only evaluate the calls but will also provide actionable feedback and coaching to agents to enhance performance. As part of your responsibilities, you’ll be handling escalated client calls, maintaining QA portals, and generating reports. Working closely with both the Sales and Service teams, you’ll help drive continuous improvement, contributing directly to the client experience and the overall success of the business.
Who Should Apply: Ideal Candidate Profile
MiWayLife is looking for a proactive, detail-oriented individual with a passion for delivering excellent customer service. The ideal candidate will have a background in quality assurance, call center operations, or financial services. You should be comfortable working in a high-pressure environment, maintaining high standards of compliance while fostering positive relationships with both clients and internal teams. A solid understanding of financial services products and a client-centric attitude are essential for success in this role. If you enjoy coaching others and driving performance improvements, this position is for you!
Skills & Requirements: What You Need to Succeed
The successful candidate will need the following qualifications and skills:
- Matric (Grade 12) certificate is required.
- Experience in quality assurance or call center environments, ideally within financial services.
- Strong client service and administrative experience.
- Proficiency in English, with knowledge of at least one additional South African language (Venda or Tsonga preferred).
- Competency in Microsoft Office (Excel, Word, Outlook) and CRM systems.
- Familiarity with Vici Dialer and compliance regulations (FICA, POPIA) is an advantage.
- Ability to evaluate policy terms, underwriting processes, and customer service best practices.
Benefits: Why You Should Join MiWayLife
Working at MiWayLife offers a rewarding experience with opportunities for both personal and professional growth. As part of the Sanlam Group, one of South Africa’s leading financial services companies, you’ll be supported in your development and given the tools needed to succeed. The company offers a competitive salary package, with various performance-based incentives. You’ll also benefit from a collaborative and innovative work culture that fosters accountability, energy, and professionalism. MiWayLife is committed to embracing diversity and offers a welcoming and inclusive environment where you can truly thrive.
How to Apply: Easy Steps to Join Our Team
If you’re excited about the opportunity to work as a Quality Assurance Consultant with MiWayLife, don’t wait – apply today! To submit your application, click the link below, fill in the required details, and upload your CV. Be sure to highlight your experience and qualifications that make you a strong fit for this role. The application deadline is 28 July 2025, so make sure to apply before the closing date. Don’t miss your chance to join a team that values innovation, performance, and career growth.
Closing Thoughts: Your Next Career Move Awaits
If you’re looking for an exciting career in a fast-paced, growth-oriented environment, MiWayLife is the place to be. The Quality Assurance Consultant role offers an excellent opportunity to use your skills to make a tangible impact on both the business and client satisfaction. If you have the right experience and passion for coaching and quality assurance, we encourage you to apply today and take the next step in your career with MiWayLife!
