| Job Title: | Call Centre Agent |
|---|---|
| Date: | Posted on 2025-08-19 |
| Location: | Randburg, Gauteng |
| Salary: | Market Related |
| Company: | Merchants Recruitment |
Join Merchants Recruitment as a Call Centre Agent
Introduction
Are you passionate about helping people and solving problems? Merchants Recruitment is currently looking for enthusiastic individuals to join their team as call centre agents in Randburg, Gauteng. This long-term contract position offers a solid opportunity for anyone wanting to grow in the customer service field. If you’re ready to make a difference with every call, this job could be your next big step.
About the Role
As a Call Centre Agent at Merchants Recruitment, you’ll be the first point of contact for customers, representing a trusted brand with professionalism and care. You’ll respond to inquiries, resolve complaints, and make each interaction a positive experience. With a strong support system and ongoing training, you’ll be fully equipped to meet customer needs and exceed expectations.
Who Should Apply
This role is ideal for individuals who:
- Enjoy working in a fast-paced, interactive environment
- Have a passion for customer service excellence
- Are problem-solvers with a caring and empathetic attitude
- Have some experience in retail, food service, or international customer care
Skills & Requirements
To be successful in this role, you will need to meet the following criteria:
- Matric / NQF Level 4 qualification
- At least 6 months of customer service experience
- Strong verbal and written communication skills in English
- Willingness to work on a 5-day rotational shift, including weekends and public holidays
- Comfortable using PCs and navigating customer systems
- Empathetic and professional demeanor when handling calls
- Ability to adapt and learn quickly
Benefits
Working with Merchants Recruitment comes with several key benefits:
- Market-related salary
- Professional development and continuous learning opportunities
- Opportunity to work with an international brand
- Supportive team environment with strong leadership
- Long-term contract for job stability
How to Apply
Ready to take the next step? Applying is simple:
- Visit the official Merchants Recruitment careers page or job portal
- Search for the job using requisition number #4621
- Fill out the application form with your updated details
- Submit all required documentation including your CV and certifications
Closing
If you’re looking for a rewarding career in customer service and want to work with a team that values empathy, communication, and professionalism, this call centre agent role at Merchants Recruitment is a fantastic opportunity. Don’t miss your chance to grow your career in a thriving industry. Apply today and be the voice that makes a difference!
