Junior Call Centre Consultant Job at Clicks Group – Apply Now!
| Job Title: | Junior Call Centre Consultant |
|---|---|
| Date: | Apply by 3 September 2025 |
| Location: | Roodepoort, Lea Glen |
| Salary: | Market Related |
| Company: | Clicks Group |
Introduction
If you’re passionate about customer service and looking for a career in a fast-paced, dynamic environment, the Junior Call Centre Consultant position at Clicks Group in Roodepoort might be the perfect fit for you. This permanent position offers the opportunity to join Clicks Direct Medicine (CDM), a leader in the pharmaceutical sector. The role focuses on delivering top-notch customer service, handling incoming and outgoing calls, and maximizing sales opportunities. With a competitive salary and growth potential, this position is ideal for individuals looking to make a real impact while working with a reputable company in the FMCG industry.
About the Role
As a Junior Call Centre Consultant at Clicks Group, your main responsibility will be to deliver exceptional customer service through both incoming and outgoing calls. You will be required to accurately capture customer orders on the CDM online system, manage customer relationships to boost revenue, and meet individual and team sales targets. In addition, you will ensure all calls are answered promptly, adhering to CDM’s standard operating procedures (SOPs) and regulatory requirements such as Good Wholesale and Distribution Practices (GDP). The role also involves compliance with operational targets, including cut-off times and error reporting.
Who Should Apply
The ideal candidate for this position will have a passion for customer service and the ability to thrive in a busy, deadline-driven environment. You should be comfortable with both inbound and outbound calls and have the ability to develop meaningful customer relationships. Experience in a contact centre environment is highly beneficial, especially if you have worked in the pharmaceutical distribution sector. Strong communication skills, attention to detail, and the ability to meet targets are essential. If you enjoy helping others, have a positive attitude, and are motivated by sales targets, this role could be the perfect opportunity for you.
Skills & Requirements
To qualify for the Junior Call Centre Consultant role at Clicks Group, you must meet the following requirements:
- Matric or NQF Level 4 qualification
- A minimum of 2 years of experience in a customer service-related environment
- Experience in pharmaceutical distribution is advantageous
- Proficiency in Microsoft Word, Outlook, and Excel
- Excellent communication skills and telephone etiquette
- Solid knowledge of contact centre procedures and practices
- The ability to work well under pressure and meet deadlines
- Strong customer focus and attention to detail
Benefits
Working with Clicks Group comes with a variety of benefits. As a Junior Call Centre Consultant, you’ll enjoy competitive, market-related pay and the opportunity to work in a fast-paced, collaborative environment. Clicks Group is known for its commitment to employee growth, offering opportunities for career progression within the company. The company fosters a positive work culture where employees are encouraged to excel, and team achievements are celebrated. Additionally, you will gain valuable experience in the pharmaceutical sector, which can open doors to future roles in the industry.
How to Apply
To apply for the Junior Call Centre Consultant position, please visit the Clicks Group careers page and submit your application before the 3rd of September 2025. Be sure to include your updated CV, detailing your relevant experience and qualifications. The recruitment team will review all applications, and suitable candidates will be contacted for the next steps in the hiring process.
Closing Thoughts
If you’re ready to take the next step in your career and join a leading company in the pharmaceutical sector, apply today for the Junior Call Centre Consultant role at Clicks Group. With a focus on customer service, sales, and team collaboration, this is an excellent opportunity to grow your career in the contact centre industry. Don’t miss out—apply before the deadline!
