Gijima Service Desk Internship: Your IT Career Starts Here
| Job Title: | Service Desk Intern |
|---|---|
| Date: | Closing Date: 11 August 2025 |
| Location: | Gauteng, Midrand |
| Company: | Gijima |
Introduction
Looking to break into the IT industry and build real-world experience? Gijima is offering a hands-on Service Desk internship for three candidates who want to start their careers in tech. This is an incredible opportunity to learn from experts, gain IT support experience, and grow your knowledge in service desk systems and tools.
About the Role
Gijima is recruiting 3 Service Desk Interns to join their Midrand team. This internship provides practical exposure to IT support, ticketing systems, and customer service within a professional environment. Interns will work under supervision and assist with logging IT incidents, troubleshooting basic tech issues, escalating problems to senior agents, and learning service desk operations.
Who Should Apply
This internship is perfect for young, motivated individuals who meet the following criteria:
- Completed a 3-year IT qualification (Diploma, Degree, or relevant certificate)
- Currently unemployed and not enrolled in any other internship or tertiary program
- Under the age of 35 by 31 August 2025
- South African citizens – African, Coloured, or Indian
- Reside in Gauteng (no relocation offered)
- No criminal record
Skills & Requirements
- Basic understanding of IT concepts like Windows, Office 365, email, and internet connectivity
- Computer literacy – must be proficient in MS Word, Excel, PowerPoint, Access, email, and internet
- Willingness to learn IT service management and ITIL principles
- Good communication and interpersonal skills
- Problem-solving ability and customer-focused mindset
- Team player who works well with others
- A valid driver’s license is an advantage
Benefits
- Gain real-world IT experience in a structured environment
- Learn to use industry-leading IT service management tools like BMC Helix, Remedy, and YAXXA
- Receive training in ITIL fundamentals and service desk operations
- Participate in mentorship programs and skills development sessions
- Develop valuable experience in using helpdesk ticketing systems and resolving technical issues
Responsibilities
- Log IT incidents and service requests into the ITSM system
- Assist with password resets, software installations, and internet troubleshooting
- Escalate unresolved issues to senior agents or second-line support
- Communicate clearly and professionally with end-users
- Keep users informed about the progress of their support tickets
- Document resolutions in the knowledge base and update user guides/FAQs
- Monitor service desk queues and prepare basic performance reports
How to Apply
Interested applicants must submit their applications via the official Gijima website. Please note that only applications submitted through the website will be considered. If you do not receive a response by 31 August 2025, your application was not successful.
Closing
If you’re passionate about technology and ready to start your journey in IT support, this is your chance. The Gijima Service Desk Internship is more than just a job — it’s a launchpad for your future in IT. Don’t miss the deadline. Apply today and step into a world of learning, mentorship, and opportunity!
Apply Now
