| Job Title: | Call Centre Agent-1 |
|---|---|
| Date: | Closing Date: August 30, 2025 |
| Location: | Johannesburg |
| Company: | FNB |
Join FNB as a Call Centre Agent and Grow Your Career
Introduction
Are you ready to build your future with a respected name in the financial services industry? FNB is hiring passionate individuals to join its team as Call Centre Agents in Johannesburg. If you have experience in short term insurance and enjoy helping customers, this could be the perfect opportunity for you. This is your chance to become part of the FNB family, known for innovation, integrity, and outstanding customer service.
About the Role
As a Call Centre Agent at FNB, you will play a crucial role in delivering top-tier service to existing clients. This role falls within the Short Term Insurance division, where your communication skills and insurance knowledge will shine. Your main responsibility is to engage with clients via phone and email, offering accurate product details, resolving issues, and maintaining a high standard of professionalism.
You will also support the team’s performance by ensuring client queries are handled within the required timeframes, and that every customer interaction leads to satisfaction. Your insights and feedback will be valuable in improving FNB’s service delivery and strengthening relationships with policyholders.
Who Should Apply
This role is ideal for someone who:
- Has at least 2 years of experience in Personal Lines insurance (e.g., motor vehicle, home contents, portable possessions)
- Is customer-focused and solution-driven
- Enjoys working in a fast-paced, collaborative environment
- Has excellent verbal and written communication skills
- Is keen to be part of a reputable company that values innovation and customer satisfaction
Skills & Requirements
To qualify for this position, applicants must meet the following requirements:
- Minimum qualification: Grade 12
- At least 2 years’ experience in short term insurance – excluding life or medical insurance
- Completed RE and FAIS qualifications are advantageous
- Excellent telephone and email etiquette
- Strong understanding of products, pricing, and application procedures
- Ability to manage costs and meet productivity targets
- Attention to detail and commitment to meeting deadlines
Benefits
FNB offers more than just a job. By joining their team, you gain access to:
- A supportive and diverse workplace that encourages curiosity and growth
- Opportunities to network with experts in the short term insurance industry
- Challenging projects that allow you to innovate and make a real impact
- Clear paths for advancement in one of South Africa’s top banks
- Work that contributes to the company’s goal of offering affordable car insurance and other insurance solutions
How to Apply
If you meet the requirements and are excited about this opportunity, don’t wait. You have until August 30, 2025 to apply. Make sure to prepare your updated CV and include any relevant certifications. Once you’re ready, click the button below to submit your application directly online.
Closing
FNB is looking for individuals who are adaptable, analytical, and passionate about delivering the best customer experience. Whether you’re looking for your next big career move or just starting out in the world of insurance and call centre service, this role offers a strong foundation. Don’t miss this opportunity to make a difference while growing your career at a trusted name in banking and insurance.
Step into a future with FNB — where change is constant, and opportunity is everywhere.
Apply Now
