| Job Title: | Call Centre Agent Fraud |
|---|---|
| Closing Date: | August 6, 2025 |
| Location: | Randburg, South Africa |
| Job Type: | Full-time |
| Company: | FNB (First National Bank) |
| Job Requisition ID: | R37914 |
Join FNB as a Call Centre Agent – Fraud Division
FNB (First National Bank) is hiring a dedicated and customer-focused Call Centre Agent for its Fraud Division in Randburg. This full-time position offers an exciting opportunity to join one of South Africa’s leading banks. The closing date to apply is August 6, 2025.
About the Role
As a Call Centre Agent in the Fraud Division, you will be responsible for resolving customer queries efficiently through phone or other communication channels. Your role is crucial in helping the bank manage fraud risks while delivering excellent service.
Key Responsibilities
- Respond to customer queries professionally via phone or other media
- Resolve queries within set timelines and service standards
- Maintain knowledge of FNB products, procedures, and processing timelines
- Ensure professional communication that leads to positive client feedback
- Keep clients informed during investigation processes
- Record client interactions accurately on CRM systems
- Report regularly on call centre activities to drive improvements
- Work within approved budgets and contribute to cost efficiency
- Meet governance and audit requirements at all times
Who Should Apply
If you’re a team player who thrives in a fast-paced call centre environment and has strong attention to detail, this role is for you. Applicants who are passionate about customer service and risk management in banking are especially encouraged to apply.
Skills and Requirements
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Customer service mindset
- Time management and ability to meet deadlines
- Previous call centre or fraud experience is beneficial
- Comfortable using CRM systems and reporting tools
- Familiarity with banking products and fraud protocols
Why Work at FNB?
- Work for one of South Africa’s most reputable banks
- Opportunity to grow in a professional environment
- Supportive team culture and strong leadership
- Equal opportunity employer committed to diversity and inclusion
- Reasonable accommodations for individuals with disabilities
How to Apply
Interested candidates should submit their application through the official FNB careers portal before the deadline of August 6, 2025. Late applications will not be considered.
Motivational Closing
This is your chance to be part of a forward-thinking team that makes a difference in fraud prevention and customer protection. Join FNB and be a force of positive change in the banking world. Apply today and take the next step in your career.
Apply Now
