Join Experian as a Consumer Care Learner in Stellenbosch
| Job Title: | Consumer Care Learner |
|---|---|
| Date: | Posted on August 30, 2025 |
| Location: | Stellenbosch, South Africa |
| Salary: | Market-related / Competitive |
| Company: | Experian |
| Employment Type: | Full-Time, Permanent |
Start Your Career in Consumer Support with Experian
If you’re looking to kick-start a rewarding career in customer service, Experian’s Consumer Care Learner role in Stellenbosch could be your ideal opportunity. As a global leader in data and analytics, Experian offers a supportive and growth-driven environment where you can build vital experience while helping people manage their credit and financial wellness. This is more than just another contact centre job — it’s a chance to be part of a brand that genuinely impacts lives.
Whether you’re passionate about tech, people, or solving problems, this role is your gateway to a meaningful customer service career with one of the top call center companies in the world.
What the Role Involves
As a Consumer Care Learner at Experian, you’ll be the first point of contact for individuals needing help with their credit reports and financial profiles. Your day-to-day will include handling email and web-based inquiries, resolving disputes, taking inbound calls, and providing support through digital platforms like WhatsApp, Facebook, and HelloPeter.
- Responding to consumer queries related to credit reports
- Logging and resolving disputes in line with NCR regulations
- Providing assistance through Experian’s self-service platform, Up
- Engaging with customers via chatbot, social media, and more
- Using digital tools and CRM contact center systems to manage workflow
Who Should Apply?
This role is perfect for job seekers who are passionate about customer service, are digitally savvy, and want to make a difference in the finance and data industry. If you enjoy solving problems, communicating with people, and working in fast-paced environments like modern cloud contact center solutions, this is a great place to start.
Experian is looking for individuals who are eager to learn, take initiative, and thrive in a team-focused environment. Previous experience in a contact centre or call center business will be advantageous, but the right attitude and a passion for helping people are just as important.
Skills & Requirements
To be considered for this position, applicants must meet the following criteria:
- Matric / Grade 12 (NQF Level 4) qualification
- A certificate in Customer Service is a plus
- Experience in a call center service provider or contact centre environment preferred
- Strong communication and listening skills
- Comfortable using digital platforms and call center CRM systems
- Team-oriented, detail-focused, and results-driven
- Adaptable to tech tools, including AI-driven support systems
Experience with tools common in automated call center environments will give you an edge, but training will be provided.
Why Work at Experian?
Experian is not just a company — it’s a global brand that’s consistently ranked among the world’s best workplaces. Joining their Stellenbosch team means becoming part of a culture that values growth, innovation, and authenticity.
- Competitive salary and benefits package
- World-class training and professional development
- A diverse, inclusive, and award-winning workplace
- Opportunities to grow within the global Experian network
- Supportive team environment with strong leadership
- Employee wellbeing initiatives and recognition programs
Whether you’re looking to grow within contact centre solutions or explore broader roles in data, analytics, or tech, Experian gives you the tools and support to build a meaningful career.
How to Apply
Ready to join Experian and make an impact? Applying is easy. Simply visit the Experian Careers page, find the Consumer Care Learner position in Stellenbosch, and follow the application instructions. Make sure your CV highlights your customer service strengths, digital fluency, and willingness to learn.
Be prompt — this is a competitive opportunity in a globally respected call center company. If you’re shortlisted, you’ll be contacted for further assessments and interviews.
Final Words of Encouragement
If you’re looking for a stepping stone into the world of customer service, or you’re ready to grow in a dynamic CRM contact center environment, Experian offers the ideal platform. Don’t wait to take that first step toward a fulfilling and exciting career. Stellenbosch is calling, and Experian is ready to welcome you to their team.
Apply today and become part of a company that celebrates people, diversity, and innovation — because at Experian, you’re not just another hire; you’re the future.
Apply Now
