| Job Title: | Client Service Consultant |
|---|---|
| Date: | Posted on 14 Aug 2025 |
| Location: | Johannesburg, Gauteng, ZA |
| Company: | Sanlam Group |
Client Service Consultant Role at Sanlam Group
Introduction
If you’re looking for a new opportunity in the short term insurance sector, the Sanlam Group has just the role for you. They are currently hiring for a Client Service Consultant position based in Johannesburg. This role offers the chance to be part of a respected company that values excellent customer service and consistent performance in a call center environment.
About the Role
Sanlam’s Santam division is seeking passionate individuals to join their Policy Maintenance Voice and Email team. As a Client Service Consultant, you’ll be handling both inbound and outbound calls, assisting brokers and clients, and ensuring top-notch service in line with the company’s values. You will play a vital role in supporting short term insurance services, a rapidly growing area in South Africa’s financial landscape.
Key Responsibilities
- Capture client information accurately using internal systems
- Complete broker requests promptly and in line with legal standards
- Manage all administrative tasks within set turnaround times
- Communicate with brokers and clients in a professional and customer-focused manner
- Resolve queries and ensure client satisfaction
- Provide effective service via telephone and email
- Maintain service level agreements (SLAs)
- Meet and exceed productivity goals
Who Should Apply
This job is ideal for individuals who are passionate about helping people, have a strong eye for detail, and thrive in a structured call center environment. If you’re goal-oriented, enjoy customer service, and can work well under pressure, this could be your next big career move.
Skills & Requirements
- Matric certificate or equivalent qualification
- FAIS compliant (30 credits at NQF level 4)
- Minimum of 2 years’ experience in short term insurance
- Clear criminal and credit records
- Proficiency in computer systems and MS Office
- Ability to work shifts
- Strong performance history in quality and compliance
- Effective communication and negotiation skills
Benefits
At Sanlam, you’re more than just an employee—you’re part of a mission to deliver excellence. Here’s what you can expect:
- Be part of a leading insurer in Southern Africa
- Opportunities for growth in the insurance and financial services industry
- A diverse, inclusive, and supportive workplace culture
- Access to training and development programs
- Work that makes a meaningful impact on clients’ lives
How to Apply
Ready to start your career with Sanlam? Follow these easy steps:
- Visit the Sanlam careers portal
- Search for “Client Service Consultant – Johannesburg”
- Fill out your application and upload the required documents
- Submit before the position closes—don’t wait!
Closing
This is your chance to join a team that’s shaping the future of short term insurance in South Africa. With a strong company culture and a commitment to client satisfaction, Sanlam offers the ideal environment for your professional growth. Take that next step and apply for the Client Service Consultant position today. Your new career journey starts here!
