| Job Title: | Service Desk Technician |
|---|---|
| Date: | Posted on 18 August 2025 |
| Location: | Cape Town, Western Cape |
| Company: | Cape Union Mart International |
Apply Now: IT Service Desk Technician at Cape Union Mart
Introduction
Cape Union Mart is looking for a dependable and professional IT Service Desk Technician to join their growing IT department in Cape Town. If you’re passionate about helping people with technology, love solving technical issues, and want to work for one of South Africa’s most well-known retail brands, this is the job for you.
About the Role
This IT Service Desk position is all about supporting internal teams with their IT problems and keeping systems running smoothly. You’ll be the first point of contact when staff need help with technology—whether it’s a computer issue, a system bug, or a software question.
The role involves answering support calls, logging and prioritizing incidents, escalating complex problems to senior IT staff, and helping improve the quality of support services. Shift work and on-call duties are part of the job, so flexibility is important.
Key Responsibilities
- Receive and log incoming IT calls and service requests
- Prioritize urgent technical issues and resolve them quickly
- Escalate complex technical problems to 2nd and 3rd line teams
- Participate in after-hours support rotations
- Identify areas for improvement on the service desk
- Work rotating shifts from Monday to Sunday
- Complete administrative tasks related to incident tracking and reporting
Who Should Apply
This position is ideal for someone with a strong interest in technology, great communication skills, and the ability to stay calm under pressure. If you enjoy solving IT problems and want to be part of a supportive and professional team, this could be the perfect fit.
Skills & Requirements
- 2-3 years of experience in a service desk or IT support role
- Experience in the retail industry is an advantage
- Relevant IT qualification or certification is a bonus
- Strong working knowledge of Microsoft Office, POS systems, Oracle Retail, and SAGE X3
- Basic understanding of computer hardware
- Excellent verbal and written communication skills
- Strong interpersonal skills and a customer-focused approach
- Ability to analyze problems and find solutions quickly
- Works well under pressure and as part of a team
Benefits
Although the salary is not listed, Cape Union Mart offers a rewarding work environment that supports professional growth. You’ll be working in a fast-paced IT team where your ideas and contributions are valued. The company promotes transformation and diversity, and all appointments are made in line with their Employment Equity plan.
How to Apply
To apply for the IT Service Desk Technician role at Cape Union Mart, follow these simple steps:
- Update your CV to include your relevant IT experience
- Include any certifications or qualifications in Information Technology
- Visit the Cape Union Mart careers website or job portal where the vacancy is listed
- Submit your application before the vacancy closes
Closing
This is a great opportunity to take your IT support career to the next level. Cape Union Mart is a respected name in retail, and working as a service desk technician will give you valuable experience in a dynamic business environment. Don’t miss out—apply now and be part of a team that values growth, teamwork, and innovation.
