Call Centre Agent: Sunbet

Call Centre Agent – SunBet

Introduction

Looking to join a dynamic team where customer service meets the thrill of sports betting? Sun International’s SunBet division is on the hunt for a friendly, energetic Call Centre Agent in Sandton. If you’ve got a passion for great service, a knack for problem-solving, and enjoy engaging with customers around sportsbetting sites or online gaming, this could be your next big career move. You’ll play a key role as the first point of contact, helping new players get set up and returning players stay supported—all while keeping SunBet’s reputation strong and vibrant.

About the Role

The Call Centre Agent serves as the voice of SunBet, fielding inbound calls with friendly professionalism. You’ll handle everything from account setup and login help to explaining gameplay mechanics on the betting site, guiding customers through promotions and tournaments, troubleshooting technical issues, and sharing accurate sports betting product info. You’ll also use selling skills to highlight relevant promotions and upsell features that add value for customers. Your role goes beyond phone calls—you’re building trust, maintaining brand standards, and delivering a seamless experience, every time.

Who Should Apply

This job is ideal for someone with 1–2 years of call centre experience who can genuinely connect with customers and enjoys the fast-paced environment of online sportsbetting or alternate gaming. If you listen well, ask smart questions, empathize with customers’ needs, and respond with urgency and care—you’re a natural fit. Whether you’re curious about betting pricing structures or eager to help customers navigate technical glitches, your energy and enthusiasm will help you thrive as a SunBet ambassador.

Skills & Requirements

To succeed in this role, you’ll need:

• Grade 12 (Matric) qualification.
• 1–2 years’ experience in a call centre setting.
• Strong problem‑solving, listening, telephone, and selling skills.
• Familiarity with sports betting or online gaming product pricing and features.
• MS Office proficiency and working knowledge of the Opera suite.
• Ability to handle conflict, assure quality, and follow procedures.
• Comfort navigating POPI compliance and maintaining strong data privacy standards.
• A focus on creating great customer experiences—and building relationships that protect the SunBet brand.

Benefits

While the salary is market-related, working at SunBet means joining a respected online sportsbook under the well-established Sun International umbrella. You’ll be part of a brand known across Southern Africa for hospitality and entertainment, with access to structured training, a supportive team, and exposure to the growing world of online sportsbetting and gaming. The chance to develop both your technical and sales skills in a fast-moving industry makes this an excellent opportunity for career growth in customer service.

How to Apply

To apply, head to Sun International’s careers portal and look for the “Call Centre Agent – SunBet” role posted on 27 August 2025. Make sure your CV reflects your call centre experience, comfort with technology (Opera, MS Office), and any knowledge of sports betting or gaming. If you haven’t heard anything back within a month, consider your application not successful—be ready to apply for future openings. Remember to ensure your contact details are up to date and double-check for any follow-up emails or alerts on your application status.

Closing Thoughts

If you’re someone who loves helping people, thrives in a lively environment, and wants to grow in the online sportsbetting world—and you tick the experience and skills boxes—applying for this SunBet Call Centre Agent role is a smart move. It’s a role where your energy makes a real impact, your voice can guide players through their betting journey, and your professionalism helps build brand trust. Don’t miss out—submit your application and bring your game‑changing customer service to the SunBet team.