| Job Title: | Call Centre Agent |
|---|---|
| Date: | Closing Date: August 30, 2025 |
| Location: | Johannesburg |
| Company: | FNB (First National Bank) |
FNB Call Centre Agent Opportunity – Apply by August 30, 2025
Introduction
Are you looking to join one of South Africa’s leading financial institutions as a call centre agent? FNB, through its Short Term Insurance division, is currently hiring motivated and service-driven individuals for a full-time contact centre agent role based in Johannesburg. This is a great opportunity to work with one of the most respected banks while growing your career in customer service and insurance support.
If you’ve ever considered becoming a virtual call center agent or are curious about what it’s like being a call center agent near me, this could be your chance to get started.
About the Role
As a call centre consultant in the FNB Short Term Insurance team, you’ll be engaging with clients telephonically and through other digital platforms to assist with insurance-related queries. The aim is to deliver outstanding service, resolve issues timeously, and ensure each client receives the help they need efficiently.
- Respond to customer inquiries over the phone or online
- Provide accurate product information aligned with internal standards
- Resolve client queries quickly and professionally
- Ensure all communication is properly documented
- Support growth by delivering proactive customer service
- Report on performance and key activities in the contact centre
Who Should Apply
This position is ideal for candidates who are adaptable, eager to learn, and passionate about customer service. Whether you’re looking to grow from an inbound contact centre agent or you’ve worked with call center staffing agency teams, this opportunity could be your next step.
- Have experience in handling personal lines (car, home, or possessions)
- Want to grow within the fnb short term insurance space
- Are enthusiastic about engaging with clients and providing solutions
Skills & Requirements
- Grade 12 (Matric) minimum qualification
- At least 2 years’ experience in personal insurance (non-life)
- Good telephone and email communication skills
- Knowledge of policies, processing procedures, and product timelines
- RE and FAIS qualification will be an advantage
Even if you’re hiring call center agent without experience or looking for entry points into call center agent jobs, this role rewards the right attitude and a willingness to grow in a collaborative environment.
Benefits
FNB is not just any employer – it’s a workplace that values innovation, growth, and the people who make it happen. Here’s what you can expect:
- A dynamic and collaborative team environment
- Opportunities to innovate and solve real client issues
- Structured growth paths within FNB Short Term Insurance
- Access to learning and development resources
- Diversity and inclusion, including support for individuals with disabilities
This position suits those looking to transition into ai call center agent roles or explore digital-first customer support models as a virtual agent call center professional.
How to Apply
Interested candidates should apply online through the official FNB careers portal before the deadline of August 30, 2025. Make sure your CV is up to date and highlights your relevant experience in contact center agent jobs or any related roles.
Note: Late applications will not be accepted. Ensure all required documents are submitted before the deadline.
Closing
If you’ve been exploring call center job agency listings or browsing through call center employment agencies without finding the right fit, this is your sign. Join FNB – a company that rewards curiosity, adaptability, and customer focus. Whether you’re seasoned or just starting out, take the next step in your career today.
Don’t miss this opportunity to be part of a team that delivers real impact. Apply now and unlock your potential with FNB!
Apply Now
